Contacting Unregistered and Unpaid players

The Communicator tool in your Membership database is a powerful tool. Not only can you email and SMS your members quickly and easily you can also target any group of members in your database and customise a specific message to them using the Saved Report functionality. Below are a couple of examples that might help registrars in chasing up players that have registered but not paid, and players that have not registered that played last season.  

This is editable at Club and Association level. 

Contacting members who have registered but not paid  

To set this up:  

Firstly, login to your Online Membership Database - If you don’t have your login details please contact your State Governing Body or Association.

1. Click into the Reports section and configure an Advanced Member report  

2. Click and drag across the relevant fields (below as an example), making sure to set the Transaction Status filter to equal ‘Unpaid’

NOTE: you should also filter the product by the registration product you used for the current season


3. Save the report at the bottom of the screen 

4. Click into the Communications tab and click on Send a Message  

5. Click on Saved Report and select your saved report.    

You’ll then be able to go through and either Email or SMS (or do both) the members with unpaid transactions listed on the report that you have saved.  

Contacting all players that played last season but have not yet registered for this season    

This process is much the same yet it uses a different report. From the Members reports click on Configure in the 'Retention Report' section. 

In the following screen you will see the following filters near the top of the field list: 

As indicated above, you can filter the list of members by those that were registered in one season and not another. The above example will show members that were registered in 2012 that are yet to register in 2013. In a similar way, you could run this report to see new members to your Club by selecting the values Where member in 2013 and NOT IN 2012.  

All manner of Member and Team reports can be customised and saved giving you the ability to efficiently contact any members that you need to.