In order to comply with standard security practice around the communication of passwords, and ensuring consistency across our platform, we have removed the ability for team passwords to be included in registration emails.
This change affects Administrators dealing with registrations of Teams.
How this affects an administrator
You now have two options available to you to troubleshoot team captains who call you who cannot access their team password.
- Process a Forgot Password reset. An email will be sent to the team contacts nominated email address.
- The team contact needs to approach their League/ Association and request their Team Code and Password be reset.
The League can reset a "New Password" and provide this to the team along with their Team Code.
There is a request in to allow teams to request their password using their team contact registered email address.
Released Basketball Network wide.