Troubleshooting

Troubleshooting at club level   I am a club and my members are sending through these queries:    'I received an email stating I need to register my child but when I log in, the form won't let me. What do I need to do?' ...

How do I know when our officials will be notified of their appointment times? You can find this under:  Schedula  Profile > Manage Your Profile > Active Memberships.   I can’t seem to find a particular official in  Schedula ...

Team Manager 'I need to be given access to create team sheets and enter results' Ensure that you have a registered Passport Account, If you don’t have one go to passport.sportingpulse.com and sign up. You will then need to provide y...

Exporting game files from Courtside If errors occur when trying to sync, download or upload games from either the Courtside programs and you have bought this up with the support team, they may ask you to send through the game files from the affecte...

Step 1. Firstly, check the Current Issues page to see if there are any relevant details and advice. We might already be on it! Step 2. If it is not a current known issue, Contact Us and provide full details. Heres some tips on wha...

In response to the large number of requests to refund participant fees after the shutdown of sports due to COVID-19, we have built a tool which allows GameDay staff the ability to process refunds from the admin console on a case by case or bulk basi...