Overview
GameDay Passport administrators can mark an existing transaction as refunded on a member's record.
Note: To learn how to process a live refund directly through Passport, click here
Once the refund has been processed according to your club's or association's refund policy you can change the transaction status from paid to cancelled in the system.
Step-by-Step
Step 1: Navigate to your Member List
In the left-hand menu, click Members > LIST MEMBERS
Step 2: View the relevant member
Find the applicable member, then click the VIEW (magnifying glass) icon to open their record
Step 3: Open the member's Transaction list
On the member record, select TRANSACTIONS in the left-hand menu
Step 4: View the transaction you want to mark as refunded
Click the VIEW button next to the transaction you wish to cancel
Step 5: Update the paid status to Refunded
In the Paid? field, update the status to REFUNDED
Step 6: Update the transaction
Click UPDATE TRANSACTION
The transaction status will then be updated to reflect the refund
