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  • Contact Us
  • Login
  • Home
  • Glossary
  • Getting Started
    • How to sign up to Passport
    • How to access GameDay Community
    • User Management
      • User Management | Overview
      •  Managing user access to your database
      • Restricted Access
  • Dashboard
    •  Organisation Dashboard | Overview
    • Updating your Organisation Logo
    • Updating your Organisation Details
    • Updating your Organisation Contacts
    • Updating your Organisation Locator
  • Hierarchy
    • Managing Clubs
      • Clubs | Overview
      • How do I add a new Club?
      • How do I edit a Club's details?
      • How do I login to a Club database?
    • Managing Teams
      • Teams | Overview
      • How do I add a new Team?
      • How do I edit a Team's details?
      • How do I assign members to Teams?
      • How do I view the members in a Team?
      • Team Codes
        • Team Codes
        • Team Codes - Association Level
        • Team Codes - Club Level
        • Team Codes - Team Level
    • Field Configuration
      •  Field Configuration | Overview
      • How do I configure Gender Identity fields for my hierarchy?
    • Permissions
      • Configuring Organisation Permissions
  • Members
    • Managing your Members
      • Member List
        • Member List Display
        • Change a Member's Status (Active/Inactive)
      • Member Records
        •  Member Records | Overview
        • Searching for members
        • Add and Edit Members
        • Viewing member information
        • Configuring custom fields to show on a members profile
        • Mark a Member as a Duplicate
        • Refunding/Cancelling Payments
        • De-register a player from your Club
        • Manually register a member to a new season
        • Manage a member's Season information
        • Move Members between Clubs
        • Add a Document to a Member Record
        • Add a Photo to a Member Record
        • View Member Statistics
        • Rebuild player career statistics
        • Duplicate resolution audit log
        • Hide member from public display
        • Logging an Injury Report on a member's record?
        • Adding a Concussion to a member's recordNew
        • Accessing a member's unique QR Code as an administratorNew
        • Concussion FAQ's
    • Custom Fields
      • Custom Fields | Overview
      •  Creating Association Custom Fields
      •  Creating Unlimited Custom Fields (UCFs)
    • Duplicate Resolution
      • Merging duplicate members through Duplicate Resolution
    • Member Rollover
      • Member Rollover
    • Clearances, Permits and Transfers
      • Request a Clearance/Permit
        • Request a Clearance by State Source
        • Request a Clearance by National Number
        • Request a Clearance by Surname and DOB
      • Clearance Settings
      • Clearance Approval/Denial Reason set up
      • Clearance/Permit Process
      • Access the Clearances List
      • Clearances List Overview
      • Cancel a Clearance/Permit
      • Approve/ Deny a Clearance or Permit
      • Re-approve Clearance/Permit
    • Member Profile
      • Member Profile | OverviewNew
      • Accessing your unique QR code through Member ProfileNew
      • Editing your details through Member Profile
      • Removing your profile from public view through Member Profile
      • Viewing your playing history through Member Profile
      • Viewing your transaction history through Member Profile
      • Uploading documents through your Member Profile
      • Viewing your qualifications through Member Profile
      • Viewing your program enrolments through Member Profile
      • Viewing your statistics through Member Profile
      • Updating your Account Email through Member Profile
    • Events
      • Step 1: Creating an Event Product
      • Step 2: Creating a Member to Event Registration form
      • Step 3: Creating an Event
      • Viewing Event Registrations
      • Reporting on Event Registrations
    • Salary Cap
      • Uploading Salary Cap Information
  • Competitions
    • Competitions | Overview
    • Pre-Competition Setup
      •  Competition Templates | Overview
      • Creating Fixture Templates
      • Creating Ladder Templates
      • Creating Statistics Templates
      • Creating Seasons
      • Creating Age Groups
      • Creating Competition Types
      • Creating Venues
    • Competition Setup
      • Competition Setup Checklist
      • Competition Types
      •  Create a Competition
      • Add Teams to a Competition
      • Generating Fixtures
      • Creating a Fixture Using Venue Time Allocation
      • View Competitions in Association
      • Pools Competition - Setup Wizard
      • Fixture Importer
      • Pools Competition - Progression Rules
      • Bulk Competition Rollover
      • Adding New Competition Types and Levels
      • Creating a Fixture Template: Knockout Competitions
      • How do I enable a Cup Tied rule for my competition?
    • Manage Competitions
      • Managing Competitions | Overview
      • Manage Fixtures
        • Creating Fixture Templates
        • Competition Exception Dates
        • Fixture Templates
        • Fixture Grid
        • Generate Finals Fixture
        • Redraw via Fixture Equalisation
        • Regrade Teams in Competitions
        • Redraw Fixture by Round
        • Manually Add a Round to a Home and Away Competition
        • Bulk Changes
        • Clash Display and Resolution in Fixture Grid
        • Delete a match
        • Managing Catch- up Rounds
        • Teams Across Association - Selecting a Venue from another Association
        • Bulk Competition Change
        • Bulk Match Change Functionality
        • Clash Resolution
        • Edit a Match
        • Bulk Fixture Generation
        • Fixture Grid - filter by club and specific competitions
        • Updating Fixtures from Club-level
      • Manage Match Results
        •  Match Results | Overview
        • Configuring Match Results
          • Enabling Clubs and Teams to enter Match Results
          • Locking Match Results entry for a Competition
          • Making a match day form compulsory for a competition
        • Match List
          • Enter Quick Results
          • Enabling Dark Mode in Match Results (Desktop)
          • Enabling Dark Mode in Match Results (Mobile)
        • Pre Game
          • Pre Game | Overview (Desktop)
          • Selecting players for a Match (Desktop)
          • Selecting players for a Match (Mobile)
          • Allocating Team Staff to a Match (Desktop)
          • Allocating Team Staff to a Match (Mobile)
          • Printing Team Sheets
          •  Marking Player Attendance with a QR Code (Mobile)New
          • Can't Find a Player for your Team Sheet?
          • How do I know whether a player attended a match?New
        • At Game
          • Live Scoring | Overview
          • How to track a game online using Live Scoring
        • Post Game
          • Post Game Match Results | Overview (Desktop)
          • Post Game Match Results | Overview (Mobile)
          • Adding a Concussion record during match results entryNew
          • Marking players as 'Did Not Play'
      • Manage Ladders
        • Ladder Templates
        • Ladder/ Table Configuration
        • Ladder Adjustment
        • Bulk Ladder Rebuild
        • Make a Ladder Adjustment
        •  Creating a Ladder Adjustment
        • Team Inclusion Configuration
        • Head to Head Ladders
        • Resetting For/Against within the ladder
        • Cap Margin of Victory for matches
      • Manage Teams
        • Configuration - Password Management
        • Adding Player Numbers
        • Checking finals eligibility
        • Copying Selected Teams & Members Into New Competition
        • Assigning a Coach and a Manager to a Team
        • Copying All Teams & Members Into New Competitions
        • Teams Across Association - Adding a Team to another Club & Association
        • Move Teams into a new Season's Competition
        • Removal of Password from Team Registration process
        •  Regrading within Competitions
        •  Copying all Teams and Members in to New Compeitions
        •  Copy Selected Teams
        • Remove teams from a competition or move teams to a different competition
        • Teams across association set up
        • Applying Default Venues to Teams
      • Manage Venues
        • Creating Venues
        • Adding a user to a specific venue
      • Manage Web Display
        •  Publish to Web | Overview
        • Schedule a 'Publish to Web'
        • Hide Competitions Round/Dates from the Website
        • Hide Matches by Round or Date
        • Set Competitions to display on website
        • Stop Competitions from displaying on website
        • Display past competitions on website
      • Manage Media Outlets
        • Media Outlets
      • Manage Awards
        • Set up and manage Awards
        • Make awards/votes compulsory for a competition
        • Enter awards for a match - via desktop
        • Enter awards for a match - via mobile
      • Manage Participants
        • Adding Members into Teams
        • Add a Tribunal Record
      • Manage Statistics
        • Creating Statistics Templates
        • Player Round Statistics
        • Team Match Statistics
        • Player Match Statistics
        • Player Competition Statistics
        • Player Career Statistics
        • Bulk Rebuild Player Finals Eligibility
        • How to Correct Incorrect Player Career & Games Statistics
        • Bulk Stats and Player League Stats Rebuild
      • Managing Umpires, Referees and Match Officials
        • Allocate Umpires/Referess/Match Officials to Matches
        • Copy Umpire/ Referes/ Match Official Requirements
        • Configure Umpires/Referee/Match Officials required
        • Umpire/Referee/Match Official Allocation Menu
        • Umpire/Referee/Match Official Allocation Overview
        • Match Official Log In
        • Accessing Match Day Reports
        • Enter Awards - Match Official
  • Communications
    •  Communications | Overview
    • Profile Settings
      • Getting Started | Communications Profile
      • Create SMS Account and Purchase Credits
    • Send a Message
      • Send a Message
      • Send Message by Email
      • Send Message by SMS
      • Send 'Combo' Message
      • Member Registration Renewal Emails
      • Team Registration Renewal Emails
    • SMS Communications
      • Manage Custom Groups
        • Manage Custom Groups
      • Sent Messages
        • Accessing your Sent Messages
      • Communications FAQ's
    • Registrations
      • Registrations | Overview
      • Registrations Setup
        • Set-up to receive Online Payments
        • New Registration Season
        • Create a product
        • Funds Received
        • Registrations - New Season Checklist
        • Active Kids vouchers
        • Restrict registrations by Age Group and Gender
      • Payment Configuration
        • Payment Configuration | Overview
        •  Adding your Bank Account
      • Products
        • Products | Overview
        •  Create a Product
        • Images on Products
        • Family discounts, multiple pricing on products
        • Default Registration Product
        • Copying a Product
        • Remove product items from a product?
        • Discounts
        • Conditional Products
        • Conditional Products/Discounts
        • Disable Membership Period Renewal Emails from Product Owner
      • Promo Codes
        • Promo Codes | Overview
        •  Create a Promo Code
        • Promo Code FAQ's
      • Registration Forms
        • Registration Forms | Overview
        • Registration Form Types
        •  Create a Registration Form
        • Applying a colour palette to your Registration Forms
        • How do I view the front-end of my Registration Form?
        • Team to Association + Member to Team Forms
        • Conditional Fields
        • Compulsory Payments
        • Address AutoComplete
        • Team to Association Registration Forms
        • Adding option to upload a document or photo
        • How to attain a team code
        • Adding contact details to your Registration Form footer
        • Downloading a Registration Form QR Code
      • Transactions
        • Transactions - Overview
        • Manually Add a Payment Record to a Member
        • Refund/cancelling a member?
        • Delete a Transaction from a Member
        • Processing fee: when it is different for Clubs in an Association
        • Minimum $1 fee information
        • How to Pay Later
        • Additional Payment Options
      • General Registrations
        • Email Sign On: Forgot Password
        • How do I update our bank details?
        • How do I recieve payment and registration notifications?
        • How can a member pay for an unpaid transaction?
        • Text Message Suggestions for Team Registrations
        • Notice: Removal of Notifications Tab for NRS - Temporary fix
        • NSW Vouchers - Registration Process
        • SA Vouchers – Registration Process
        • Creating and resetting your password
        • NZ COVID Pass
        • Registration FAQ's - For Participants
        • Registration FAQ's - For Administrators
      • Programs
        • Programs - Overview
        • Extracting a Participant List
        • Create a Program
        • Manually adding a member to a program
        • How do I view program registration history for a member?
        • Managing Program Templates
        • Send Program Renewal emails to members
      • Reports
        •  Reports | Overview
        • Report Builder
          • Report Builder | Overview
          • Report Filters
          • Report Options
          • Export a Report
          • Save/Edit/Delete a Report
          • Adding Quick Links to Reports
        • Member/Participant Reports
          • Advanced Member Report
          • Quick Report: Members in Current Season
          • Why are some members duplicated in my report?
          • Advanced Concussion ReportNew
        • Finance Reports
          • Finance Reports Overview
          • Funds Received
          • Quick Report: Funds Received
          • Transaction Report
          • Quick Report: Transactions
          • Additional information on items purchased with product
          • Reporting on Active Kids Vouchers (AKV)
          • Reporting on Promo Code discounts
        • Admin Reports
          • One Click Passport Report
        • Clearance Reports
          • Advanced Clearance Report
        • Club Reports
          • Competition Reports
            • Media reports
            • Match Official Payment Reports
            • Match Official Allocation Reports
            • Played more than one game in a week
            • Fixtures Reports
            • Games Played - By Season
            • Player Statistics Report
            • Players Assigned to Teams
            • Venue Attendance Report
            • Quick Report - Milestones
          • Contact Reports
            • Contacts Report
          • Non-Member Reports
            • Team Reports
              • Generate team players/contacts report
              • Customize the Teams report
              • Save or Email Team reports
            • Tribunal Reports
            • Settings
              • Managing your Lookup Information
              • Creating Age Groups
              • Creating Seasons
            • GameDay View
              • GameDay View | Overview
            • Websites
              • Standard Websites
                • Accessing your Passport Website
                • Website Editor
                  • Website Editor | Overview
                  • Uploading website logos
                  • Manage Content
                    • Content Manager
                    • Widget Manager
                    • Media Library
                    • Content Manager - Editing a section
                    • Add Registration Form to your GameDay Website
                    • Registration Form Number
                    • Setup the Registration Form to be viewed correctly from website
                  • Manage Display
                    • Competition Options
                  • Manage Settings
                    • Authorisation - Granting Administrator Access to a Standard Website
                • Frequently Asked Questions
                  • Standard Websites - Frequently Asked Questions
                  • Redirecting a Private Domain to a GameDay Website
                  • Tips for Using Standard Websites
                  • Standard Website Design Tips
            • Schedula
              • Schedula - For Administrators
                • Managing Official Logins
                • Official Payment and Club Invoicing
                • Automatic Appointments
                • Managing Availability Regions
                • Importing and Using MYOB Reports
                • Unlocking a fixture
                • Match Day Paperwork & Reporting
                • Match Official Login Functionality
                • Feed Match Officials From Schedula to Websites
                • Share Contact Numbers with Colleagues
                •  Schedula Referee Information
                •  List Administration
                •  Manual Appointments
                •  Automatic Appointments
                •  Communications
                •  Settings
                •  Reports
                • Modifying a person’s Availability Settings
                • Adding Additional Administrators
                • Modify Pay Period Dates
                • Troubleshooting Schedula
                • Schedula | FAQs for Administrators
              • Schedula - For Officials
                • Getting Started with Schedula
                • Accessing Schedula
                • Managing Your Availability
                • Remove Pay Advices
                • View Pay Advices
                • View Appointment History
                • Adding Bank Account Details
            • GameDay App
              • Downloading GameDay App
              • GameDay FAQ's
              • Using GameDay App
                • Login/Sign Up
                • Schedule
                • Teams
                • Team Home
                • Match Centre
                • How do I view season fixtures?
                • How do I view the competition ladder?
                • How do I view competition statistics?
            • Courtside App
              • Device specifications for Courtside tablet app
              • Courtside Installation
              • Courtside: Initial Setup
              • Courtside: Team Set Up
              • Courtside: Configuring umpires
              • Courtside: Configuring Competitions
              • Courtside: Finding Court Id
              • Courtside: Finding Set up Id
              • Courtside: reporting on season referee codes
              • Courtside: Games Not Loading
              • Courtside: User Manual
              • Courtside: Quick Userguide
              • Courtside: Manually Syncing Games
              • Courtside: Export Game Files
              • Courtside: Activity Log
              • Courtside: Refreshing team members
              • Courtside: Player Tags
              • Courtside: Adding members who aren't on the available list
              • Courtside: Reporting on Referee Confirmation
              • Courtside: Reporting on players manually added to the app
              • Courtside: Set up competitions to allow manually added players
              • Courtside App: Troubleshooting?
            • GameDay Marketplace
              • GameDay Marketplace: How to access it
              • ECAL
                • eCal - Calendar Sync
              • Rosterfy
                • Rosterfy - Basic Member Export Report
              • Teammo
                • Teammo Integration
              • TidyHQ
                • TidyHQ Integration
              • Mailchimp
                • Integrate your Mailchimp account with GameDay Passport
              • Team App
                • Team App: Export Reports
            • Sport Specific Advice
              • Sport specific contact information
              • Basketball
                • LiveStats
                  • Getting set up with Livestats
                  • Configuring Livestats on GameDay Passport
                  • Livestats FAQ's
                • Aussie Hoops
                  • Aussie Hoops: Program flyers
                  • Aussie Hoops: Printing Certificates at the end of your program
                  • Aussie Hoops: Sending emails to parents
                  • Aussie Hoops: Sending program renewal invitation emails to parents
                  • Aussie Hoops: Printing program attendance sheets
                  • Aussie Hoops: Withdrawing a participant from a program
                  • Aussie Hoops: Program Renewals
                  • Aussie Hoops: Adding a widget to a standard website
                  • Aussie Hoops: Emailing program participants directly
                  • Aussie Hoops: Adding a New Competition Coordinator
                  • Aussie Hoops: Registering a participant
                  • Aussie Hoops - User Guide for Coordinators
                  • Aussie Hoops Registration Link available at Centre level
                  • Aussie Hoops: Transferring Participants to a Different Program
                • Basketball Australia Registrations
                  • National Registration: How to add a Club product
                  • Basketball Network Registration & Membership User Guide NSW
                  • Basketball Victoria Country Registration Manual (V1.0)
                  • National Registration - 2016 BQ Registration Process v2.0
                  • National Registration - How to add availability dates to an NRS form
                  • Basketball Australia - Etrainu Accreditation Integration
                • Basketball Australia Membership Periods
                  • Member View of Membership on a Registration Form
                  • Add Membership Period to Product
                  • Manually Adjust Membership Period
                  • Association adding renewal messages to a State Membership Period in a Product
                  • Association view of Membership Period
                  • Report on Membership Periods
                  • Notifications - Unfinancial Players
                  • Notifications - Players in Multiple Clubs
                  • Association Product Secondary Pricing
                • Basketball Australia Chargeback Information
                • Basketball Australia Competitions
                  • Basketball Scoresheets
                  • Report- Played more than one game in a week
                  • Report - Milestones
                • Basketball New Zealand
                  • Accessing Registration Forms
                  • Editing Registration Forms
                  • Linking my Player Registration Form to my Team Registration Form
                  • Adding Registration Fees (Products) to your Registration Form
              • Rugby League
                • NZRL
                  • Registrations Starter Guide
                  • Accessing Registration Forms
                  • How to apply for a merchant
                  • Pending Registrations
                  • Events and Accreditations
                  • Viewing Event Registrations and Viewing Participants
                  • Creating an Event and Viewing the Event Registration Form
                  • Creating an Event Product
                  • Registration Widget on Standard/Advanced LeagueNet Websites
                • RFL
                  • Rewards4 Rugby League FAQs
                  • RFL - Salary Cap Process
              • Football
                • Post-Game Results Entry
                • MiniRoos Program Fulfillment
                • Team Entry System - User Guide
                • Define Starting Team
                • Setting the Starting Team Limit
                • Publishing Team Officials to Websites
                • Player Stats Validation
                • Bulk Team Changes
                • Across Association Clash Resolution
                • MinRoos Payment Application
                • FFA - View my clubs accredited participants
            • General Information
              •  GameDay Passport UI/UX Refresh: New Layout
              • GameDay Passport New vs Old Layout Comparison
              • GameDay Passport: Dark Mode
              • Database Welcome Message
              • Database Levels & Functions
              • Access Levels
              • Checking your Process Log
              • How often do settlements get distributed to organisations?
              • Gender Identity Capability
              • Troubleshooting
                • Troubleshooting Registrations
                • Troubleshooting Schedula
                • Teamsheet and Results Entry Troubleshooting
                • Exporting Game files from Courtside
                • Report an issue
                • Bulk Refunding Process
            • System Status
              • Product Updates & Release Notes
              • Service Status
            • Home

            Members

            Managing your Members

            Custom Fields

            Duplicate Resolution

            Member Rollover

            Clearances, Permits and Transfers

            Member Profile

            Events

            Salary Cap

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