Overview
GameDay Passport administrators can manually mark an existing transaction as 'cancelled' on a member's record. This can be useful for your reporting and data integrity if it is commonplace to carry our cancellations in-person or over the phone, rather than processing refunds through the system.
Step-by-Step
Step 1: Navigate to your Member List
In the left-hand menu, click Members > LIST MEMBERS
Step 2: View the relevant member
Find the applicable member, then click the VIEW (magnifying glass) icon to open their record
Step 3: Open the member's Transaction list
On the member record, select TRANSACTIONS in the left-hand menu
Step 4: View the transaction you want to mark as cancelled
Click the VIEW button next to the transaction you wish to cancel
Step 5: Update the paid status to Cancelled
In the Paid? field, update the status to CANCELLED
Step 6: Update the transaction
Click UPDATE TRANSACTION
The transaction status will then be updated to reflect the refund
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