How do I mark a member's transaction as refunded?

Overview

GameDay Passport administrators can mark an existing transaction as refunded on a member's record.

Note: To learn how to process a live refund directly through Passport, click here

Once the refund has been processed according to your club's or association's refund policy you can change the transaction status from paid to cancelled in the system.



Step-by-Step

Step 1: Navigate to your Member List

In the left-hand menu, click Members > LIST MEMBERS


Step 2: View the relevant member

Find the applicable member, then click the VIEW (magnifying glass) icon to open their record


Step 3: Open the member's Transaction list

On the member record, select TRANSACTIONS in the left-hand menu


Step 4: View the transaction you want to mark as refunded

Click the VIEW button next to the transaction you wish to cancel


Step 5: Update the paid status to Refunded

In the Paid? field, update the status to REFUNDED


Step 6: Update the transaction

Click UPDATE TRANSACTION

The transaction status will then be updated to reflect the refund



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