This article seeks to answer some of the common questions received by sports administrators. For Registration setup guides please see - http://support.sportstg.com/help/registrations-getting-started
Setting Up Registrations
What is the first thing I need to do at the start of a new Registration Season?
Please view our New Season Checklist article, to ensure you are ready to accept Online Registrations & Payments ahead of your new season.
I would like to accept Online Payments, how do I apply for this?
You will need to complete a payments application from within your membership database. This can be found under the Registrations tab and selecting Payment Configuration.
Please contact SportsTG Support if you require assistance in setting up your payment gateway.
What are the processing fees that SportsTG take out?
SportsTG have a processing fee for every transaction processed through the system. If more than one item is purchased within the one transaction the processing fee will be taken out based on the total amount of this transaction.
- For Polipay payments (direct debit), SportsTG take out 2.7%
- For the credit card/paypal payment method, SportsTG take out 3.9%
It is recommended that the club adjust the price of their products to include this processing fee.
The details on our Payments Application are out-dated, how do I update this?
Your payments application is a one-time process and information on this cannot be changed.
The only field on this that can be edited is the Payments Email, this is the email address your monthly payments statements are sent to. To update this email please contact SportsTG Support, and supply the new email address.
Our Bank Account details have been changed, how do I update this?
To update your Bank Account details, please contact SportsTG Support and supply a scanned copy of your organisations new bank statement, clearly showing the Account Name, BSB and Account Number.
Can I use the same Registration Form as last season?
Yes, you are able to reuse forms season to season. Ensure you update any wording used in the form to reflect the new season.
Can I use the same Products as last season?
No. Products cannot be reused, and must be copied and/or created each year.
Information on Copying Products can be seen - http://support.sportstg.com/help/registrations-copying-products
I would like to open Registrations for my members, how do I do this?
Ensure your Payment Gateway, Products and Registration Forms are configured and Active.
To distribute your Registration Form to your members, you will need to View your Registration Form and copy your Form URL. An example of a Form URL is:
https://membership.sportstg.com/regoform.cgi?formID=XXXXX
You can also link your Registration Form to your SportsTG Website, please see:
http://support.sportstg.com/help/websites-add-a-registration-form-to-your-website
Accepting Registrations
My Members are contacting me saying they are unable to retrieve their password, what do I do?
The likely reason your members are unable to request their password is that their email address in the Membership Database does not match their current email address.
You will need to locate this member in your membership database, edit their contact details and update their email address, allowing them to retrieve their password.
A member has contacted me saying they are required to complete a clearance/transfer, what do I do?
You will need to work with your member and your League/Association to guide them through this process.
An overview can be seen http://support.sportstg.com/help/membership-clearancepermit-process
What are compulsory payments?
Compulsory Payments are a feature that Club/League administrators can use to ensure they receive their registration fees up front.
Compulsory Payments ensure that members who register online will pay their fees at the time of registration.
Further information on Compulsory Payments can be seen - http://support.sportstg.com/help/how-to-set-compulsory-payments
Members are contacting me saying they are unable to see a product on a form, what do I do?
Please ensure your Products are active on your registration form and that your Product Filers are setup correctly.
Please contact SportsTG Support if you require assistance.
How does a member use a voucher?
There is a capability to pay using either the NSW or South Australian Vouchers. More information is available in the following articles:
NSW Vouchers - Registration Process
SA Vouchers - registration Form Process
Post Registration
My members have begun to pay online, how do I report on the funds I have received?
We recommend using our detailed Financial Reports to obtain this data.
An instructional video can be found HERE
We recommend you save this report for easy access in the future.
My members are registering and paying online, but they are not being marked as financial?
Please ensure your product is marked to “Set Player Financial” on successful payment.
This can be done via the Actions tab when editing a Product.
A member has contacted me saying they have been double charged, what do I do?
We recommend firstly running a Financial Report to see if two lots of funds have been deposited to your clubs bank account. If so, you can arrange a refund with your member.
If you are unable to locate a second payment, please contact SportsTG Support for assistance with duplicate payments.
I would like to close Registrations, how do I do this?
Depending on your sport, you will be able to specify your Start and End date when setting up your Registration Form.
If you do not have this option, you can Edit your form and uncheck the Active checkbox.