Admins can send out program renewal emails to members who were part of the previous program.
These emails work a little differently than a normal renewal email. This email will not actually register them into the new program, it will just be an email where you can provide details to the new link or direct them to where they need to go if they want to register for a similar program again for the new term/season. It won't have a link to the new program - this is only a way to communicate with past program members in case they are interested in registering for a new program in the upcoming season/term.
Make sure you set up the new program before sending this email and you have copied the URL for the registration link so you can add this into the email body to direct them to register for the new program.
1. Log into your database.
2. Click on COMMUNICATIONS.
3. Click PROGRAM RENEWALS.
4. Select the relevant past program/s you want to send an email to. If the past program is inactive, click SHOW INACTIVE.
Do not select an active program you have as this will have no members in it as no one has registered yet.
5. Click CHOOSE RECIPIENTS.
6. A list of recipients from that program will display. Tick/untick the relevant members you want to send this to.
If all click the SELECT ALL BUTTON. Choose if you also want to send to parent/guardian emails as well.
7. Click CUSTOMISE EMAIL.
8. Input relevant details for the upcoming program in the body of this email.
Some of the wording his hardcoded and cannot be changed. If you are an organisation that is part of a national body and want other information listed here, please speak to them directly as they can make this request to us. If you are a private provider and wish to have other information listed here please send our support team a request for this change.
Depending on the change needed we may or may not be able to undertake the request.
List any relevant details they might need for this new program, like the form link, or direct them where to register or to just ignore the email if they are not interested in registering for the new program, etc.
9. Click SEND EMAILS NOW.