How do I set my Refund Period?

Overview

Your organisation's Refund Period determines the number of days after an online transaction is processed that your organisation can issue a refund for it. This can be set as between 1 to 365 days.

Note: If left blank, your refund period will default to 30 days

Step-by-Step

Step 1: Open your Financial Settings

In your left-hand menu, open the Finances menu, then click FINANCIAL SETTINGS

Step 2: Toggle over to the Refund Period tab

Select the REFUND PERIOD tab

Step 3: Set your Refund Period

In the Refund Period (Days) field, set your Refund Period, then click UPDATE