Rewards4 Rugby League FAQ's
How do we enable the option for Rewards4 within the registration form?
The Rewards4 option will become active as long as there is a matching email from an existing Rewards4 account and a membership product type from the RFL is available for purchase on a registration form. The Rewards4 spend option will display on the Products screen before payment (see below screenshot)
Note: Rewards4 redemption will only display if the Rewards4 account has a minimum balance of £10.00
If someone forgets to apply Rewards4 spend is there another way they can redeem this?
Rewards4 points can only be redeemed via the registration form at the time of purchase.
A member had more funds available to spend than the total amount but was still required to pay, why is that?
If a member applies their spend and is still prompted to pay before completing the registration, this could be related to a few things:
1. The products selected are over the Rewards4 spend amount available
2. The member has selected other products, eg. some sort of merchandise or Club-level products, which cannot be redeemed with Rewards4 points
Can I report on the vouchers used within the registration form?
Yes - there is a dedicated Rewards4 Report
- Report on who has redeemed Rewards4 points by selecting the Start / End Dates when propmted after selecting the Run report button
Alternatively, you can run a transaction report (reports > finance > transactions) with the following fields:
- Product
- Payment For
- Item Cost
- Order Total
- Transaction Date
- Payment Date
- Rewards4 Member ID
- Rewards4 Amount Applied