Transition to Stripe
We’re pleased to announce that GameDay has partnered with Stripe to provide payments functionality, making use of Stripe’s global network, market-leading payments software and integrated Know Your Customer (KYC) onboarding to facilitate automated payouts to our customers.
As mentioned in a recent update about upcoming enhancements to payments functionality which you can get a recap on here, GameDay can now provide some further information related to the transition to Stripe including next steps to customers as part of the Stripe Customer Rollout Program.
As part of the Stripe Customer Rollout Program, your organisation will transition to the new integrated KYC customer onboarding, payments functionality and automated settlement payouts powered via Stripe. Stripe will replace any existing payment gateways currently utilised across the GameDay product suite including Braintree, PayPal and PoliPay (NZ).
Below are some Key Dates and FAQs covering the Stripe Customer Rollout Program.
Key Phases
Phase 1:
Group A Customers: Late July 2024
Group B Customers: Late August 2024
Group C Customers: Late September 2024
Group D Customers: Late October 2024
Group E Customers: Late November 2024
- Information sent to customers including FAQs & Onboarding Video Guide
- Enable Financial Configuration and open KYC (Know Your Customer) Onboarding for customers - see below FAQ for more important information!
Phase 2:
Group A Customers: Mid-August 2024
Group B Customers: Mid-September 2024
Group C Customers: Mid-October 2024
Group D Customers: Mid-November 2024
Group E Customers: Early December 2024
- Stripe Payment Gateway enabled for Payments processing
- Braintree Payment Gateway disabled for payments processing
- PayPal Payment Gateway disabled for payments processing (Aus & NZ only)
Phase 3:
Group A Customers: Late August 2024
Group B Customers: Late September 2024
Group C Customers: Late October 2024
Group D Customers: Late November 2024
Group E Customers: Mid-December 2024
- Automated weekly settlement payouts from Stripe to commence for customers who have successfully completed KYC onboarding
- New financial and settlement payout reporting made available to customers
- Final settlement for payments made via Braintree and PayPal Payment Gateways (where applicable)
Phase 4:
Group A Customers: September 2024 onwards
Group B Customers: October 2024 onwards
Group C Customers: November 2024 onwards
Group D Customers: December 2024 onwards
Group E Customers: January 2025 onwards
- Stripe Customer Rollout Program phase completed
- Automated weekly settlement payouts from Stripe becomes business as usual on an ongoing basis
Please Note: GameDay will communicate any updates or changes to the key dates as we proceed through the Stripe Customer Rollout Program.
What do I need to do next?
Best next steps to take are outlined below;
- Read the FAQs (also below) and view the KYC onboarding support articles (listed below)
- View the video guide
- Share this information within your organisation to identify the best person to complete the financial configuration KYC onboarding
- Gather the required information you need to complete the financial configuration KYC onboarding
- Complete the financial configuration KYC onboarding as soon as possible
- If you have any questions, please contact the GameDay customer support team via the Contact Us link at help.mygameday.app
KYC onboarding Support articles (by Country):
KYC onboarding Video Guide:
FAQs
For a full list of FAQs click here
What is Stripe?
Stripe is a market-leading global payments solution. Millions of companies of all sizes use Stripe online and in person to accept payments, send payouts, automate financial processes, and grow revenue. Stripe is PCI compliant and provides you, your organisation and GameDay with secure financial payment services globally.
To learn more about Stripe, visit www.stripe.com
How will GameDay utilise Stripe?
GameDay has partnered with Stripe to facilitate secure customer onboarding and financial configuration via Know Your Customer (KYC), provide payments checkout via integrated payment solutions and facilitate automated settlement payouts to customers like you + much more!
Why the change?
Stripe allows GameDay to provide market-leading payments solutions to customers globally, supporting the automation of a number of processes, enhanced financial compliance & security and supports our aim to enhance existing features + bring new features to market while keeping our processing fees competitive in light of rising costs across the economy.
More information about upcoming enhancements to payments functionality can be viewed here.
How does this affect me and my organisation?
This change impacts all GameDay customers and organisations that utilise GameDay's product suite to facilitate payments and receive settlement payouts from GameDay to your organisation’s nominated bank account.
What is a Know Your Customer (KYC) check?
A Know Your Customer (KYC) check as part of the customer onboarding to Stripe is intended to prevent abuse of the financial system by the collection and maintenance of information on all account holders required by Stripe’s regulators. The information Stripe is required to collect differs from country to country, and typically includes (but is not limited to):
- The individual creating the Stripe account
- The business associated with the Stripe account
- Any individuals who ultimately own or control that business (includes Custom Connect accounts)
Note: The financial configuration KYC onboarding is required to be completed by each separate organisation-level account in GameDay that your organisation utilises to collect payments.
What do I need to complete the financial configuration KYC onboarding?
You will need the following before you start:
- Contact details for you and/or your nominated representative(s) to complete the financial configuration KYC onboarding
- An active mobile phone for 2-factor authentication
- Business registration details about your Organisation
- Proof of identity document for you and/or your nominated representative(s)
- Your organisation's bank account details/statement
Who from my organisation should complete the financial configuration KYC onboarding?
A nominated representative of the organisation with access to registered business details and financial information about your organisation.
Where can I get more information?
If you have any queries about these changes, please contact the GameDay customer support team via the Contact Us link at help.mygameday.app
More FAQs
For a full list of FAQs click here
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About GameDay
GameDay, part of the Stack Sports family, have been providing next generation sports management technology solutions in the Australian market since 2001 and have extended their key markets to include the United Kingdom, Europe and New Zealand. GameDay provides a range of solutions including membership management, competition and tournament management, event/ticketing platforms and various digital websites, e- commerce, and online auction fundraising solutions. GameDay works with a wide variety of organisations including grassroots sporting clubs/associations, professional clubs/teams, national governing bodies, event providers along with charities and foundations.
More information on GameDay's customers and the GameDay product suite can be found by visiting www.mygameday.app
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. With a global presence and offices all over the world, Stripe aims to increase the GDP of the internet.
More information about Stripe can be found on their website at www.stripe.com
About Stripe Connect
Stripe Connect is an embedded payment solution for enterprise technologies. It supports secure KYC onboarding for organisations taking payments, plus it provides global payouts and a full suite of finance management including dashboards, reports, notifications and other helpful workflows that helps make taking payments online easier and safer than ever.
More information about Stripe Connect can be found at www.stripe.com/connect