General Information

Articles

Stripe Customer Rollout Program: Information + FAQs
Transition to Stripe We’re pleased to announce that GameDay has partnered with Stripe to provide payments functionality, making use of Stripe’s global network, market-leading payments software and integrated Know Your Customer (KYC) onboar...
 GameDay Passport UI/UX Refresh: New Layout
GameDay has introduced a new layout for our market-leading software GameDay Passport as part of our product refresh to align our products to our new brand. Admins will have the ability to try the new layout and switch back to the current layout of P...
GameDay Passport New vs Old Layout Comparison
GameDay has introduced a new layout for our market-leading software GameDay Passport as part of our product refresh to align our products to our new brand. This change does not affect the current functionality of any of the admin processes, admins w...
Database Levels & Functions
Database Levels and Functions
Access Levels
Membership allows access at each of the following levels: National, State/Region, Association, Club and Team.   These levels of access typically work hierarchically in that:   A national administrator can access data at all levels wi...
GameDay Chargeback Process
Chargebacks are a demand by a customer's financial institution, bank, or PayPal for a retailer to reimburse for the loss on a fraudulent or disputed transaction raised by the card holder. Commonly, the customer does not recognise the soft descripto...
How often do settlements (funds received) get distributed to organisations?
How often do settlements (funds received) get distributed to an organisation? Settlement are distributed to organisations once a week and can be found in the various Funds Received  financial reports. The settlement period is from Saturday (07:0...
Gender Identity Capability
As part of our partnership with Pride in Sport Australia, GameDay is proud to announce that our system supports the collection of gender identity information across the product suite wherever gender data is collected. This implementation has broug...
General Support Information
GameDay Community GameDay Community provides our users and partners with an online destination to find, share and learn all things about GameDay including links to the latest product updates & release notes. Checkout GameDay Community here Beco...
VIC Get Active Kids Voucher Program
Setting up your Get Active Kids Vouchers If you wish to allow your registrants to redeem their vouchers through GameDay, you will need to first register as an activity provider. More information for providers can be found here . Once you have...
Using Passport in areas with poor internet coverage
Overview GameDay has a wealth of experience of working with sports played indoors such as basketball and netball, so working in areas and venues where there may be poor internet coverage is something GameDay has encountered many times previously. T...