How can a member pay for an unpaid transaction?

Most sports will not have the ability for a member to pay later so if a member has an unpaid transaction or doesn't have a transaction assigned to their record but needs to, admins can manually assist a member with paying for this.

If the member does not have the relevant transaction on their record you will need to manually add this onto their record and get them to pay. For instructions on how to manually add a transaction record for a member please click here.

If a member already has one or more transactions sitting against their record as unpaid you can assist them to manually pay for this.

This can be located when viewing the member profile itself and clicking TRANSACTIONS.

ONE UNPAID TRANSACTION

1. If a member needs to pay for only the one transaction then tick the checkbox under the PAY column.


2. This will open up the options to pay via credit card online or to submit a manual payment. Select one of these options.

- If they are paying online via credit card/paypal, please sure you have their credit card/paypal information handy so you can input this information.

3. Click on the pay online via online credit card gateway.



4. Confirm the details of the payment to make sure the product is correct - the proceed to payment button should appear within a few seconds - if it does not, click anywhere on the page and the green button should appear, once it appears click proceed to payment.


5. This will open up a new tab where you can Input the credit card information and confirm payment.

If you do not have these card details handy, you can copy the URL and input this in an email to send to the member and that will allow them to process this themsleves. Just copy the whole URL and paste in an email.

- If they have already paid manually via cash, bank transfer etc, you can manually mark this as paid instead.

If paying via this pay a list of fields display for you to fill out- you don't need to fill out all these fields, just the ones that are relevant for how this member has paid. The main fields needing to have information are:

  • Amount
  • Date paid
  • Payment type


All other fields can be filled in or left blank - entirely up to you. Information on the other fields are below:

  • Amount: the total amount of the payment 
  • Date Paid: the date payment was received 
  • Payment Type: select the method of payment used from the drop-down options 
  • Bank: Enter the bank name, if applicable BSB: Enter the bank's BSB, if applicable 
  • Account name: Enter the member's bank account name, if applicable
  • Account Number: Enter the member's bank account number, if applicable 
  • Response Code: your bank may have provided a response code for the payment, which you can enter here 
  • Response Text: your bank may have provided some response text for the payment, which you can enter here 
  • Receipt Reference: If you have provided the member with a receipt, you can record the receipt number here 
  • Comments: Any additional comments/ notes about the payment    


- Click on Submit Manual Payment. 

- A confirmation screen will appear asking you to confirm the details for this payment - if all is correct click CONFIRM PAYMENT.


6.The transaction/s has now been updated and if you click return to transactions you will see that this product has now been paid for.


MULTIPLE UNPAID TRANSACTIONS

If a member has multiple unpaid transactions that they need to pay for this can be done altogether.

1. Tick all the relevant checkboxs under the PAY column.

2. This will open up the options to pay via credit card online or to submit a manual payment. Select one of these options.

- If they are paying online via credit card/paypal, please sure you have their credit card/paypal information handy so you can input this information. If you do not have these card details handy, you can copy the URL and input this in an email to send to the member and that will allow them to process this themsleves.

3. Click on the pay online via online credit card gateway.



4. Confirm the details of the payment to make sure the product is correct - the proceed to payment button should appear within a few seconds - if it does not, click anywhere on the page and the green button should appear, once it appears click proceed to payment.


5. This will open up a new tab where you can Input the credit card information and confirm payment.

If you do not have these card details handy, you can copy the URL and input this in an email to send to the member and that will allow them to process this themsleves. Just copy the whole URL and paste in an email.

- If they have already paid manually via cash, bank transfer etc, you can manually mark this as paid instead and follow the steps as listed above.

6.The transaction/s has now been updated and if you click return to transactions you will see that this product has now been paid for.