Articles
How do I manually add a payment to a member's record?
Overview GameDay allows administrators to manually record a payment against a member's record, should they be unable to complete a payment through a registration form, and already existing in your membership database. Step-by-Step Step 1: N...
How do I view the details of a member's transaction?
Through your GameDay Passport membership database, you can view the details of a specific member's transaction by following the steps below: 1. In the left-hand menu, click Members > LIST MEMBERS 2. Click the VIEW button on the left-ha...
How do I cancel a member's transaction?
GameDay Passport administrators can cancel an existing transaction from a member's record. Please note that refunds cannot be processed through the system. You will have to arrange refunds outside of the GameDay system. Once the refund has been p...
How do I mark a member's transaction as refunded?
GameDay Passport administrators can mark an existing transaction as refunded on a member's record. NOTE: the refund itself cannot be processed through the system. You will have to arrange them outside of the GameDay system as the funds will have ...
How do I delete a transaction from a member's record?
In some cases, you may be able to delete a transaction record from a member's profile if the transaction was generated in error or is not applicable.
Note : You can only delete a transaction if it has an Unpaid status
To delete a memb...
How can a member pay for an unpaid transaction?
If a member has processed a registration with your organisation through one of your Passport registration forms, but selected to Pay Later or failed to complete a successful online payment, they will have an Unpaid Transaction record listed agai...