Communicator

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Communicator FAQ's
Why are some members not receiving emails? Some members may not be recieiving emails due to a few reasons. You chose ''secondary purpose'' when sending a message - if so then this means these members have ''opted out'&...
Profile Settings
The Communicator profile settings is where preferences can be entered for email and SMS messages. You only need to enter information into the area that you intend to use, i.e. if you only intend to send emails, just complete the email settings; if ...
Create SMS Account and Purchase Credits
Please note:  Our SMS system is only available within Australia.   Before you can send SMS messages through Communicator you must firstly create an SMS Sender Account.     1. From the association, club or team '...
Send a Message
The process for sending a message consists of the following steps:   1. Specify recipients 2. Select a mode of communication 3. Compose message   Specify Recipients    1. From the association, club or team level of Mem...
Send Message by Email
Compose and Send a Message by Email   Before following the steps below to send an Email message you must firstly select recipients and a mode of communication -  click here  for instructions. Once you have completed these step...
Send Message by SMS
Before you can send an SMS message through Communicator you must firstly:   1. Create an SMS Sender Account and purchase credits 2. Follow the steps to send a message . 2. Click on SMS on the 'Confirm Recipients' screen. 2...
Send 'Combo' Message
The 'Combo' option will send an SMS to all recipients with a mobile number and an email to recipients that have an email address but no mobile number. Before following the steps below to send a 'Combo' message (combination of SMS ...
Sent Messages
The Sent Messages area keeps a record of all previously sent messages. It lists the specific date and time, the type of message sent (email or SMS), the message subject and the number of recipients. You can also read the message content.   T...
Manage Custom Groups
You can create your own groups of members to which you can send emails. This is in addition to the predefined Membership Groups - players, officials, team contacts, etc.   1. From the association, club or team level of Membership, click on ...
Member Registration Renewal Emails
Communicator provides associations and clubs with the ability to send emails to members in their database with a reminder to register to the new season.   To send a Member Renewal email:   1. From the association or club level of Membe...
Team Registration Renewal Emails
For competitions/ leagues where teams are required to register each season, Communicator provides the ability to send an email to teams in your database with an invitation to register to the new season. This requires contact details to be present ...