Courtside: Games Not Loading

If your games are not appearing when you open Courtside, please run through the following checklist:  

1. Check internet connection.

2. Make sure a valid Set up ID and Court Id are provided . To find out how to check for Setup Id and Court Id, please refer to the following articles.

Setup Id  - How to find Setup Id?

Court Id - How to find Court Id?

3. Check if the correct date is selected on the date picker. Dates with Competitions have a green dot below them. Games will only show if they are running in the next 3 days.

4. Ensure that the competitions are configured to be used for Courtside . To see how to configure competitions, please see the article below.

Courtside: Configuring Competitions

5. Ensure that competitions have correct dates, times and courts/venues.

6. If you have added competitions after opening the app, tap the Sync Games button for the new games to appear.

If you have tested all of these steps, please submit a request, including the Courtside Setup Id and Court Id.

  1. If you are a club, please contact your association administrator directly. In most cases, they will be able to quickly assist you with your enquiry
  2. If you are an association, please contact The Basketball Network Support Team at