New Articles

  1. How do I issue a partial refund? New

    Overview Passport allows administrators to issue refunds, either in full, or as a partial product amount by entering a dollar value up to the total amount paid, provided the organisation has the available funds in their refund balance. Once a ...
  2. Refund Reporting New

    Overview If you need to pull a report of any refunds you have processed through your Passport database, you can do so by adding refund-related fields onto a Transaction Report . Step-by-Step Step 1: Open the Transaction report I...
  3. How do I set my Refund Period? New

    Overview Your organisation's Refund Period determines the number of days after an online transaction is processed that your organisation can issue a refund for it. This can be set as between 1 to 365 days. Note : If left blank, your refund p...
  4. How do I issue a refund?

    Overview If you are processing online payments through Passport, you can issue a refund directly back to the original cardholder through your transaction list. Note : Before continuing on, please ensure you have set up your Stripe account usin...
  5. How do I reconcile funds received with my settlements?

    Overview If you are taking online payments through Passport, you will need to reconcile the funds you receive in your bank account with the settlement payouts that are recorded in your Passport database. This can be done by checking the unique ...
  6. How do I register and invite teammates to my team?

    Overview As a team manager registering your team for a competition, you may be able to send a membership form directly to your teammates, allowing them to seamlessly register into your team and make any necessary payments online. Note : If the...
  7. How do I register as a Team?

    Overview If you're a Team Manager looking to register your team for a certain sport or competition, you can register your team using the steps below. Note : If you are unsure whether the Association to which you want to register is offering te...
  8. Match Staff Report

    Overview The Match Staff report is designed to provide administrators with a list of any team staff members that are currently or have previously been allocated to matches in Passport, including any supporting details for the match such as te...
  9. How do I find live scores on my Passport website?

    Overview If your sport is using Live Scoring to enter results for matches, you can find the live scores updated in real time using the Match Centre of the relevant fixture on the Association's Passport website. As an administrator, your Passpor...
  10. How do I pay for a transaction using BECS Direct Debit (New Zealand)?

    Overview Registrants in New Zealand using a registration form to make a payment through Passport have the option to submit the payment using BECS Direct Debit. Bulk Electronic Clearing System (BECS) Direct Debit is a popular bank transfer syst...