New Articles

  1. How do I check an order's instalment plan?

    Overview Passport's finance management tools allow administrators to check the instalment schedules for members who have chosen to pay for memberships, merchandise or team fees in multiple instalments. This ensures you can track payment stat...
  2. How do I change the payment method on my instalment schedule?

    Overview This article outlines the steps for a member to change their payment method for an existing instalment schedule within the Passport member profile portal. The  member profile portal  is a personalised online portal where m...
  3. How do I pay for an order in instalments?

    Overview Passport offers a flexible payment by instalments option, allowing members to spread the cost of their fees over several payments. This guide outlines the steps for participants to pay for orders using the instalments option duri...
  4. Registrations | Troubleshooting (Participants)

    Issue: Your name and DOB already exists when trying to register Solution: When you encounter the error message below upon registration:  A member with the same name and date of birth already exists. Your registration cannot be processed b...
  5. How do I approve or reject pending registrations?

    Overview Pending registration is an optional system setting that allows clubs and associations to approve or reject new members after they complete an online registration form, typically due to capacity limits or organizational rules. This fe...
  6. How do I add a document to a concussion record?

    Overview Organisations can use Passport's Concussions  feature to maintain important health information for their members. This includes the ability to upload and securely store documents, such as medical notes or clearance forms, against a...
  7. How do I access a log of changes made to a match?

    Overview The Team Audit Log provides administrators with a history of changes made to a team's selected players or officials for a specific match. This feature is useful for tracking when players were added or removed from a team list and whic...
  8. How do I access Courtside on a mobile device?

    Overview Courtside is our industry-leading live scoring mobile app for Basketball users that comes fully integrated with the GameDay Passport competitions platform. Courtside's features include: Live Score all in-game actions from three-poi...
  9. How do I delete an organisation document?

    Overview Organisations using GameDay Passport have the ability to upload and manage key documents such as policies, procedures, or codes of conduct. These documents can be deleted at any time from the Documents screen within your organisatio...
  10. How do I view or download a document?

    Overview Organisations can use the Documents feature within GameDay to store important files such as policies, guidelines, or procedures. This provides a central, secure location for administrators to easily access and distribute key informati...