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- How do I add a new member?
- How do I search for members in my database?
- How do I edit a member's details?
- How do I view a member record?
- How do I enable a field to show on member records?
- How do I mark a member as a duplicate?
- How do I cancel a member's transaction?
- How do I mark a member's transaction as refunded?
- How do I de-register a member?
- How do I manually register a member to a season?
- How do I view/edit a member's season history?
- How do I view/edit a member's club history?
- How do I add a document to a member's record?
- How do I add a profile photo to a member's record?
- How do I view a member's statistics history?
- How do I see a log of changes made to a member record?
- How do I hide a member record from public display?
- How do I log an injury report on a member's record?
- How do I log a concussion to a member's record?
- How do I find a member's unique QR Code as an administrator?
- How do I record a Fitness Test against a member record?
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- How do I search and request a clearance by organisation?
- How do I search and request a clearance by member name?
- How do I approve or deny a clearance?
- How do I cancel a clearance?
- How do I apply clearance rules to my organisation?
- How do I define clearance reason/denial options?
- How do I view a list of clearances for my organisation?
- How do I re-send a clearance email to a member?
- How do I transfer members between clubs in bulk?
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- How do I add a new Contract to a member?
- How do I add documents to a Contract?
- How do I grant Contract access to administrators?
- How do I allow organisation contacts to receive Contract notifications?
- How do I access a member's Contract history?
- How do I approve a submitted Contract?
- How do I define Contract Types?
- How do I lock/unlock a Contract?
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- Competitions | Overview
- Competition Templates | Overview
- Statistics Templates | Overview
- Managing Competitions | Overview
- Match Results | Overview
- Pre Game | Overview (Desktop)
- Live Scoring | Overview
- Post Game Match Results | Overview (Desktop)
- Post Game Match Results | Overview (Mobile)
- Publish to Web | Overview
- Bulk Competition Updates | Overview
- Official Allocation | Overview
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- Competition Setup Checklist
- Which type of competition should I use?
- How do I create a new Competition?
- How do I copy an existing Competition?
- How do I generate a competition's Fixture?
- Create a Fixture with Venue Time Allocation
- How do I edit a Competition?
- How do I create a Pools Competition?
- How do I set up Progression Rules in my Pools Competition?
- How do I import a fixture to a competition?
- How do I rollover my competitions to a new season?
- How do I create a Knockout Competition?
- How do I enable a Cup Tied rule for my competition?
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- How do I create a Fixture Template?
- How do I apply Exception Dates to my Competition Fixture?
- How do I use the Fixture Grid?
- How can I resolve a clash in my fixture?
- How do I generate a Finals Fixture?
- How do I redraw a fixture using Fixture Equalisation?
- How do I redraw a fixture from a specific round?
- How do I manually add a new round to my fixture?
- How do I delete a match from a fixture?
- How do I manage Catch-Up Rounds?
- How can I assign another Association's venue to a match in my fixture?
- How do I edit a match in my fixture?
- How do I filter matches in the Fixture Grid?
- How do I update Fixtures from Club-level?
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- How do I select players for a Match (Desktop)?
- How do I select players for a Match (Mobile)?
- How do I allocate Team Staff to a Match (Desktop)?
- How do I allocate Team Staff to a Match (Mobile)?
- How do I print a Team Sheet?
- How do I mark Player Attendance with a QR Code (Mobile)?
- Troubleshoot | I Can't Find a Player on my Team Sheet
- How do I find a player's match attendance details?
- How do I reset a match?
- How do I use Player Points Allocation in a competition?
- How do I lock Player Point Allocation updates?
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- How do I create a Ladder Template?
- How do I rebuild Ladder information in bulk?
- How do I make a Ladder Adjustment?
- How do I update a Ladder's Team Inclusion Configuration?
- How do I add a Head To Head field to my Ladder?
- How do I reset the For/Against information on a Ladder?
- How do I apply a Margin of Victory Cap to my Ladder?
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- How do I manage Team Passwords?
- How do I assign default player numbers to members?
- How do I regrade teams between competitions?
- How do I apply Finals Eligibility settings?
- How do I assign a coaches and managers to a team?
- How do I allow teams to compete across different Associations?
- How do I move teams into a new season's competition?
- How do I add teams to a competition?
- How do I remove teams from a competition?
- How do I apply a team's Default Venue?
- How do I modify my default team list?
- How do I assign default Team Staff roles?
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- How do I enable competitions to be published to my Passport Website?
- How do I disable competitions from being published to my Passport Website?
- How do I publish competition information to my Passport Website?
- How do I hide competition rounds from my Passport Website?
- How do I hide matches from my Passport Website?
- How do I find live scores on my Passport website?
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- How do I create a Player Round Statistics template?
- How do I create a Team Match Statistics templates?
- How do I create a Player Match Statistics template?
- How do I create a Player Competition Statistics template?
- How do I create a Player Career Statistics template?
- How do I refresh Player Career Statistics data?
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- How do I create a Product?
- How do I copy a Product?
- How do I create a Club affiliation product?
- How do I create a Merchandise Product?
- How do I add an image to my Product?
- How do I apply group discounts to my Product?
- How do I set a Default Registration Product?
- How do I disable Membership Period Renewal Emails from a Product Owner?
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- How do I create a Registration Form?
- How do I edit a Parent Body Form?
- How do I create a Team Registration Form?
- How do I link a Team form with a Member form?
- How do I create a Club affiliation form?
- How do I assign a Registration Form Type when creating a new form?
- How do I add products to an existing Registration Form?
- How do I apply a colour palette to my Registration Forms?
- How do I view the front-end of my Registration Form?
- Conditional Fields
- How do I make payment compulsory on my Registration Form?
- How do I add availability dates to a registration form?
- How do I set up conditional product rules on my Registration Form?
- Collect Contacts on Club Affiliation Forms
- How do I allow members to upload a document upon registration?
- How do I add my organisation contact details to my Registration Form footer?
- How do I download my Registration Form QR Code?
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- How do I create a Program Registration Form?
- How do I create a Program Template?
- How do I create a Program?
- How do I copy a Program?
- How do I open my Program Locator?
- How do I access my Program registration link?
- How do I add a logo to my Program Template?
- How do I manually add a participant to a Program?
- How do I send an email to Program participants?
- How do I send Program Renewal emails to participants?
- How do I transfer a participant between Programs?
- How do I withdraw a participant from a Program?
- How do I view a participant's Program registration history?
- How do I access a participant's Program certificate?
- How do I report on Program participant details?
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- How do I create a Course Registration Form?
- How do I create a Course Template?
- How do I add a Course Module?
- How do I approve a Course Accreditation?
- How do I report on Course history?
- How do I manage access to Course Templates?
- How do I generate Course Renewal Invoices?
- How do I send Course Payment Reminder Emails?
- How do I cancel a Course Renewal Invoice?
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- How do I create a Course?
- How do I copy a Course?
- How do I open my Course Locator?
- How do I set the price of a Course Product?
- How do I manage Course enrolments?
- How do I send an email to Course registrants?
- How do I send a Course EOI email?
- How do I withdraw a participant from a Course?
- How do I transfer a participant between Courses?
- How do I add products to a Course?
- How do I mark off Course attendance?
- How do I create a Course EOI?
- How do I create a Course Product?
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- Transactions Report
- Promo Code Discount Report
- Active & Creative Kids Voucher Report
- Transactions Sold Report
- Funds Received Report
- Funds Received within Structure (Same Bank Account) - Braintree Report
- Quick Report | Funds Received
- Quick Report | Transactions
- Additional information on items purchased with product
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- Schedula | Pre-Appointment Checklist
- How do I manage my Official Panels in Schedula?
- How do I add a new Pay Period in Schedula?
- How do I set up availability Regions in Schedula?
- How do I add new Pay Rates in Schedula?
- How do I appoint an Official to a match in Schedula?
- How do I grant admin access to Schedula?
- How do I reset my Schedula administrator password?
- How do I view an Official's Schedula record?
- How do I view an administrator's details in Schedula?
- How do I modify an official's availability in Schedula?
- How do I manage the Official payment process in Schedula?
- How do I set up Automatic Appointments in Schedula?
- How do I lock a match in Schedula?
- How do I unlock a match in Schedula?
- How do I lock fixtures in bulk through Schedula?
- How do I send an email to my Officials in Schedula?
- How do I send an SMS to my Officials in Schedula?
- How do I modify Pay Period dates in Schedula?
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- How do I reset my Schedula password?
- How do I manage my availability as an Official in Schedula?
- How do I find my upcoming and previous appointments as an Official in Schedula?
- How do I download my Pay Advices as an Official in Schedula?
- How do I view my Appointment History as an Official in Schedula?
- How do I add my Bank Account details as an Official in Schedula?
- How do I share my contact numbers with other Officials in Schedula?
- How do I add a new Attribute to my Schedula profile?
- How do I find my active and expired memberships in Schedula?
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- How do I login to the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
- How do I upload a logo to the GameDay App?
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- Courtside App | User Manual
- Courtside App | Quick Start Guide
- Courtside App | Device specifications
- Courtside App | Demo Details for Administrators
- How do I install the Courtside App?
- How do I login to the Courtside App?
- How do I find a Venue ID for the Courtside App?
- How do I find a Setup Key for the Courtside App?
- How do I set up my Team List for the Courtside App?
- How do I configure Officials for the Courtside App?
- How do I enable a competition to be used in the Courtside App?
- How do I find a list of Umpire Codes for the Courtside App?
- How do I manually sync matches to the Courtside App?
- How do I export Game Files for the Courtside App?
- How do I send the Activity Log through the Courtside App?
- How do I refresh my Team List in the Courtside App?
- How do I check Player Tags in the Courtside App?
- How do I add members who aren't on the available list through the Courtside App?
- How do I report on confirmed referees from the Courtside App?
- How do I report on players manually added to the Courtside App?
- How do I set up competitions to allow players to be manually added to the Courtside App?
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- How do I upload a logo to my Website?
- How do I add contact details to my Website?
- How do I add a custom page to my Website?
- How do I add a links page to my Website?
- How do I edit a section in the Website Content Manager?
- How do I add a Registration Form widget to my Website?
- How do I find a Registration Form Number?
- How do I find Fixtures, Results and Ladders on my Passport Website?
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- How do I login to the GameDay App?
- How do I reset my password on the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
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- How do I reset my password on a registration form?
- How do I register as a member?
- How do I pay for a transaction using Stripe?
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)?
- Which payment options can I use for my registration?
- How do I register as a Team?
- How do I register and invite teammates to my team?
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- How do I access my unique QR code through my Member Profile?
- How do I edit my details through my Member Profile?
- How do I remove my member profile from public view?
- How do I view my playing history through my Member Profile?
- How do I view my transaction history through my Member Profile?
- How do I upload documents to my Member Profile?
- How do I view my qualifications through my Member Profile?
- How do I view my program enrolments through my Member Profile?
- How do I view my playing statistics through my Member Profile?
- How do I update my account email through my Member Profile?
- How do I login to etrainu through my Member Profile?
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- Sport specific contact information
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- Aussie Hoops: Program Flyers
- Aussie Hoops: Printing Certificates at the end of your program
- Aussie Hoops: Printing program attendance sheets
- Aussie Hoops: Program Renewals
- Aussie Hoops: Adding a widget to a standard website
- Aussie Hoops: Adding a New Competition Coordinator
- Aussie Hoops: Registration Link available at Centre level
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- Basketball Australia: Add Membership Period to Product
- Basketball Australia: Manually Adjust Membership Period
- Basketball Australia: Setting up renewal messages to a State Membership Period in a Product
- Basketball Australia: Checking a member's Membership Period
- Basketball Australia: Reporting on Membership Periods
- Basketball Australia: Checking Unfinancial Players in a Membership Period
- Basketball Australia: Association Product Secondary Pricing
- Basketball Australia: How to add a Club product to a National Registration Form
- Basketball Australia: Scoresheets
- Basketball Australia: Checking Players in Multiple Clubs
- Basketball Australia: Milestones Report
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- Football: Post-Game Results Entry
- Football: MiniRoos Program Fulfillment
- Football: Team Entry
- Football: Define Starting Team
- Football: Setting the Starting Team Limit
- Football: Player Stats Validation
- Football: Bulk Team Changes
- Football: Across Association Clash Resolution
- Football: Viewing accredited participants
- Football Australia: Manually syncing members from PlayFootball
- Football: Reporting on Sub On/Off Minutes
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- Competition Configurations | Aussie Rules Football
- Competition Configurations | Basketball
- Competition Configurations | Baseball
- Competition Configurations | Cricket
- Competition Configurations | Downball
- Competition Configurations | Football/Soccer & Futsal
- Competition Configurations | Handball
- Competition Configurations | Hockey
- Competition Configurations | Ice Hockey
- Competition Configurations | Lacrosse
- Competition Configurations | Lawn Bowls
- Competition Configurations | Netball
- Competition Configurations | Rugby League
- Competition Configurations | Rugby Union
- Competition Configurations | Softball
- Competition Configurations | Touch Football
- Competition Configurations | Ultimate Frisbee
- Competition Configurations | Volleyball
- Competition Configurations | Water Polo
- Competition Configurations | Dodgeball
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- Stripe Customer Rollout Program: Information + FAQs
- GameDay Passport UI/UX Refresh: New Layout
- GameDay Passport New vs Old Layout Comparison
- Database Levels & Functions
- Access Levels
- GameDay Chargeback Process
- Gender Identity Capability
- General Support Information
- VIC Get Active Kids Voucher Program
- Using Passport in areas with poor internet coverage
New Articles
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How do I update my Organisation Details?
Overview The Organisation Details section is where you can store and manage basic contact information for a club or association, such as its postal address, phone number, and email. Adding this information is one of the first things you should ... -
How do I create a Club affiliation form?
Overview Association administrators can create a registration form in Passport to allow potential clubs to affiliate. This form lets clubs sign up, provide key contacts and additional information, and pay an affiliation fee (if applicable). Aft... -
How do I issue a partial refund?
Overview Passport allows administrators to issue refunds, either in full, or as a partial product amount by entering a dollar value up to the total amount paid, provided the organisation has the available funds in their refund balance. Once a ... -
Refund Reporting
Overview If you need to pull a report of any refunds you have processed through your Passport database, you can do so by adding refund-related fields onto a Transaction Report . Step-by-Step Step 1: Open the Transaction report I... -
How do I set my Refund Period?
Overview Your organisation's Refund Period determines the number of days after an online transaction is processed that your organisation can issue a refund for it. This can be set as between 1 to 365 days. Note : If left blank, your refund per... -
How do I issue a refund?
Overview If you are processing online payments through Passport, you can issue a refund directly back to the original cardholder through your transaction list. Note : Before continuing on, please ensure you have set up your Stripe account us... -
How do I reconcile funds received with my settlements?
Overview If you are taking online payments through Passport, you will need to reconcile the funds you receive in your bank account with the settlement payouts that are recorded in your Passport database. This can be done by checking the unique ... -
How do I register and invite teammates to my team?
Overview As a team manager registering your team for a competition, you may be able to send a membership form directly to your teammates, allowing them to seamlessly register into your team and make any necessary payments online. Note : If the... -
How do I register as a Team?
Overview If you're a Team Manager looking to register your team for a certain sport or competition, you can register your team using the steps below. Note : If you are unsure whether the Association to which you want to register is offering te... -
Match Staff Report
Overview The Match Staff report is designed to provide administrators with a list of any team staff members that are currently or have previously been allocated to matches in Passport, including any supporting details for the match such as te...
