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  1. How do I set up my Stripe account through Passport (United Kingdom)?

    Important : Before proceeding, please ensure you have the relevant documentation ready to expedite the Stripe account verification process. You can read more about the documentation requirements for different countries here . What is...
  2. How do I set up my Stripe account through Passport (New Zealand)?

    Important : Before proceeding, please ensure you have the relevant documentation ready to expedite the Stripe account verification process. You can read more about the documentation requirements for different countries here .   What ...
  3. How do I set up my Stripe account through Passport (Australia)?

    Important : Before proceeding, please ensure you have the relevant documentation ready to expedite the Stripe account verification process. You can read more about the documentation requirements for different countries here . What is...
  4. How do I create a Club affiliation product?

    Overview Associations can set up a registration process for any clubs that want to affiliate to the organisation. This provides the ability to collect relevant information and fees from clubs that are required to affiliate. To set up a fee that y...
  5. How do I add Organisation Contacts to my database?

    Overview In the Organisation Contacts section of each Passport database, you can enter details for key contacts and stakeholders within your organisation, such as committee members, administrators, or any other custom role you may want to record....
  6. How do I update my Organisation Details?

    Overview The Organisation Details section is where you can store and manage basic contact information for a club or association, such as its postal address, phone number, and email. Adding this information is one of the first things you should ...
  7. How do I create a Club affiliation form?

    Overview Association administrators can create a registration form in Passport to allow potential clubs to affiliate. This form lets clubs sign up, provide key contacts and additional information, and pay an affiliation fee (if applicable). Aft...
  8. How do I issue a partial refund?

    Overview Passport allows administrators to issue refunds, either in full, or as a partial product amount by entering a dollar value up to the total amount paid, provided the organisation has the available funds in their refund balance. Note ...
  9. Refund Reporting

    Overview If you need to pull a report of any refunds you have processed through your Passport database, you can do so by adding refund-related fields onto a Transaction Report . Step-by-Step Step 1: Open the Transaction report ...
  10. How do I set my Refund Period?

    Overview Your organisation's Refund Period determines the number of days after an online transaction is processed that your organisation can issue a refund for it. This can be set as between 1 to 365 days. Note : If left blank, your refund p...