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- View Organisation Transactions
- View Organisation Settlements
- How do I see the details of a specific settlement payout?
- How do I check an order's instalment plan?New
- Generate a Settlement Tax Invoice
- Export a Settlement
- Reconcile Settlement Funds
- Issue a Refund
- Issue a Partial Refund
- Club Affiliation Transactions
- How do I change a member's payment method for an instalment plan?New
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- Add a Member
- Search for Members
- View/Edit a Member
- Show Fields on Member Records
- Mark Members as Duplicates
- Cancel a Member's Transaction
- Mark a Transaction as Refunded
- De-Register a Member
- Manually Register a Member
- View/Edit a Member's Season History
- View/Edit a Member's Club History
- Add a Document to a Member's Record
- Add a Profile Photo to a Member's Record
- View a Member's Statistics
- Member Audit Log
- Hide Members from Public Display
- Add an Injury Report to a Member
- Add a Concussion Report to a Member
- Find a Member's QR Code
- Add a Fitness Test to a Member
- Add a Document to a Concussion Record
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- Competitions | Overview
- Competition Templates | Overview
- Statistics Templates | Overview
- Managing Competitions | Overview
- Match Results | Overview
- Pre Game Match Results | Overview (Desktop)
- Live Scoring | Overview
- Post Game Match Results | Overview (Desktop)
- Post Game Match Results | Overview (Mobile)
- Publish to Web | Overview
- Bulk Competition Updates | Overview
- Official Allocation | Overview
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- Create a Fixture Template
- Apply Exceptions Dates to Competition
- Fixture Grid
- Clash Resolution
- Generate a Finals Fixture
- Fixture Equalisation
- Redraw Fixtures
- Add a Round to a Fixture
- Delete a Match
- Manage Catch-up Rounds
- Assign External Association Venues to a Match
- Edit a Match
- Filter Matches in Fixture Grid
- Update Fixtures (Club-level)
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- Select Players for a Match (Desktop)
- Select Players for a Match (Mobile)
- Allocate Team Staff to a Match (Desktop)
- How do I allocate Team Staff to a Match (Mobile)?
- Print a Team Sheet
- Player Attendance Tracking
- Find Player Attendance Information
- Reset Match Results
- Player Points Allocation
- Lock Player Points Allocation Updates
- Match Results Audit Log
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- Manage Team Passwords
- Assign Default Player Numbers to Members
- Regrade Teams between Competitions
- Apply Finals Eligibility Settings
- Assign Coaches and Managers to a Team
- Teams Across Association
- Move Teams between Competitions
- Add Teams to a Competition
- Remove Teams from a Competition
- Apply Default Venues to Teams
- Modify a Team's Default Member List
- Assign Default Team Staff Roles
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- How do I create a Registration Form?
- How do I edit a Parent Body Form?
- How do I create a Team Registration Form?
- How do I link a Team form with a Member form?
- How do I create a Club affiliation form?
- How do I assign a Registration Form Type when creating a new form?
- How do I enable instalment payments on my form?New
- How do I add products to an existing Registration Form?
- How do I apply a colour palette to my Registration Forms?
- How do I view the front-end of my Registration Form?
- Conditional Fields
- How do I make payment compulsory on my Registration Form?
- How do I add availability dates to a registration form?
- How do I set up conditional product rules on my Registration Form?
- Collect Contacts on Club Affiliation Forms
- How do I allow members to upload a document upon registration?
- How do I add my organisation contact details to my Registration Form footer?
- How do I download my Registration Form QR Code?
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- How do I create a Program Registration Form?
- How do I create a Program Template?
- How do I create a Program?
- How do I copy a Program?
- How do I open my Program Locator?
- How do I access my Program registration link?
- How do I add a logo to my Program Template?
- How do I manually add a participant to a Program?
- How do I send an email to Program participants?
- How do I send Program Renewal emails to participants?
- How do I transfer a participant between Programs?
- How do I withdraw a participant from a Program?
- How do I view a participant's Program registration history?
- How do I access a participant's Program certificate?
- How do I report on Program participant details?
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- How do I create a Course Registration Form?
- How do I create a Course Template?
- How do I add a Course Module?
- How do I approve a Course Accreditation?
- How do I report on Course history?
- How do I manage access to Course Templates?
- How do I generate Course Renewal Invoices?
- How do I send Course Payment Reminder Emails?
- How do I cancel a Course Renewal Invoice?
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- How do I create a Course?
- How do I copy a Course?
- How do I open my Course Locator?
- How do I set the price of a Course Product?
- How do I manage Course enrolments?
- How do I send an email to Course registrants?
- How do I send a Course EOI email?
- How do I withdraw a participant from a Course?
- How do I transfer a participant between Courses?
- How do I add products to a Course?
- How do I mark off Course attendance?
- How do I create a Course EOI?
- How do I create a Course Product?
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- Schedula | Pre-Appointment Checklist
- How do I manage my Official Panels in Schedula?
- How do I add a new Pay Period in Schedula?
- How do I set up availability Regions in Schedula?
- How do I add new Pay Rates in Schedula?
- How do I appoint an Official to a match in Schedula?
- How do I grant admin access to Schedula?
- How do I reset my Schedula administrator password?
- How do I view an Official's Schedula record?
- How do I view an administrator's details in Schedula?
- How do I modify an official's availability in Schedula?
- How do I manage the Official payment process in Schedula?
- How do I set up Automatic Appointments in Schedula?
- How do I lock a match in Schedula?
- How do I unlock a match in Schedula?
- How do I lock fixtures in bulk through Schedula?
- How do I send an email to my Officials in Schedula?
- How do I send an SMS to my Officials in Schedula?
- How do I modify Pay Period dates in Schedula?
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- How do I reset my Schedula password?
- How do I manage my availability as an Official in Schedula?
- How do I find my upcoming and previous appointments as an Official in Schedula?
- How do I download my Pay Advices as an Official in Schedula?
- How do I view my Appointment History as an Official in Schedula?
- How do I add my Bank Account details as an Official in Schedula?
- How do I share my contact numbers with other Officials in Schedula?
- How do I add a new Attribute to my Schedula profile?
- How do I find my active and expired memberships in Schedula?
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- How do I login to the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
- How do I upload a logo to the GameDay App?
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- Courtside App | User Manual
- Courtside App | Quick Start Guide
- Courtside App | Device specifications
- Courtside App | Demo Details for Administrators
- How do I install the Courtside App?
- How do I login to the Courtside App?
- How do I access Courtside on a mobile device?
- How do I find a Venue ID for the Courtside App?
- How do I find a Setup Key for the Courtside App?
- How do I set up my Team List for the Courtside App?
- How do I configure Officials for the Courtside App?
- How do I enable a competition to be used in the Courtside App?
- How do I find a list of Umpire Codes for the Courtside App?
- How do I manually sync matches to the Courtside App?
- How do I export Game Files for the Courtside App?
- How do I send the Activity Log through the Courtside App?
- How do I refresh my Team List in the Courtside App?
- How do I check Player Tags in the Courtside App?
- How do I add members who aren't on the available list through the Courtside App?
- How do I report on confirmed referees from the Courtside App?
- How do I report on players manually added to the Courtside App?
- How do I set up competitions to allow players to be manually added to the Courtside App?
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- How do I upload a logo to my Website?
- How do I add contact details to my Website?
- How do I add a custom page to my Website?
- How do I add a links page to my Website?
- How do I edit a section in the Website Content Manager?
- How do I add a Registration Form widget to my Website?
- How do I find a Registration Form Number?
- How do I find Fixtures, Results and Ladders on my Passport Website?
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- How do I login to the GameDay App?
- How do I reset my password on the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
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- How do I reset my password on a registration form?
- How do I register as a member?
- How do I pay for a transaction using Stripe?
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)?
- Which payment options can I use for my registration?
- How do I register a team and invite teammates to join?
- How do I pay for an order in instalments?New
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- How do I access my unique QR code through my Member Profile?
- How do I edit my details through my Member Profile?
- How do I remove my member profile from public view?
- How do I view my playing history through my Member Profile?
- How do I view my transaction history through my Member Profile?
- How do I upload documents to my Member Profile?
- How do I view my qualifications through my Member Profile?
- How do I view my program enrolments through my Member Profile?
- How do I view my playing statistics through my Member Profile?
- How do I update my account email through my Member Profile?
- How do I login to etrainu through my Member Profile?
- How do I change the payment method on my instalment schedule?New
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- Sport specific contact information
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- Aussie Hoops: Program Flyers
- Aussie Hoops: Printing Certificates at the end of your program
- Aussie Hoops: Printing program attendance sheets
- Aussie Hoops: Program Renewals
- Aussie Hoops: Adding a widget to a standard website
- Aussie Hoops: Adding a New Competition Coordinator
- Aussie Hoops: Registration Link available at Centre level
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- Basketball Australia: Add Membership Period to Product
- Basketball Australia: Manually Adjust Membership Period
- Basketball Australia: Setting up renewal messages to a State Membership Period in a Product
- Basketball Australia: Checking a member's Membership Period
- Basketball Australia: Reporting on Membership Periods
- Basketball Australia: Checking Unfinancial Players in a Membership Period
- Basketball Australia: Association Product Secondary Pricing
- Basketball Australia: How to add a Club product to a National Registration Form
- Basketball Australia: Scoresheets
- Basketball Australia: Checking Players in Multiple Clubs
- Basketball Australia: Milestones Report
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- Football: Post-Game Results Entry
- Football: MiniRoos Program Fulfillment
- Football: Team Entry
- Football: Define Starting Team
- Football: Setting the Starting Team Limit
- Football: Player Stats Validation
- Football: Bulk Team Changes
- Football: Across Association Clash Resolution
- Football: Viewing accredited participants
- Football Australia: Manually syncing members from PlayFootball
- Football: Reporting on Sub On/Off Minutes
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- Competition Configurations | Aussie Rules Football
- Competition Configurations | Basketball
- Competition Configurations | Baseball
- Competition Configurations | Cricket
- Competition Configurations | Downball
- Competition Configurations | Football/Soccer & Futsal
- Competition Configurations | Handball
- Competition Configurations | Hockey
- Competition Configurations | Ice Hockey
- Competition Configurations | Lacrosse
- Competition Configurations | Lawn Bowls
- Competition Configurations | Netball
- Competition Configurations | Rugby League
- Competition Configurations | Rugby Union
- Competition Configurations | Softball
- Competition Configurations | Touch Football
- Competition Configurations | Ultimate Frisbee
- Competition Configurations | Volleyball
- Competition Configurations | Water Polo
- Competition Configurations | Dodgeball
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- Stripe Customer Rollout Program: Information + FAQs
- GameDay Passport UI/UX Refresh: New Layout
- GameDay Passport New vs Old Layout Comparison
- Database Levels & Functions
- Access Levels
- GameDay Chargeback Process
- Gender Identity Capability
- General Support Information
- VIC Get Active Kids Voucher Program
- Using Passport in areas with poor internet coverage
Updated Articles
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How do I mark a member's transaction as refunded?
Overview GameDay Passport administrators can mark an existing transaction as refunded on a member's record. Note: To learn how to process a live refund directly through Passport, click here Once the refund has been processed according to ... -
How do I mark a member's transaction as refunded?
Overview GameDay Passport administrators can mark an existing transaction as refunded on a member's record. Note: To learn how to process a live refund directly through Passport, click here Once the refund has been processed according to ... -
How do I cancel a member's transaction?
Overview GameDay Passport administrators can manually mark an existing transaction as 'cancelled' on a member's record. This can be useful for your reporting and data integrity if it is commonplace to carry our cancellations in-person or over th... -
How do I cancel a member's transaction?
Overview GameDay Passport administrators can manually mark an existing transaction as 'cancelled' on a member's record. This can be useful for your reporting and data integrity if it is commonplace to carry our cancellations in-person or over th... -
How do I manually add a payment to a member's record?
Overview GameDay allows administrators to manually record a payment against a member's record, should they be unable to complete a payment through a registration form, and already existing in your membership database. Step-by-Step Step 1:... -
How do I manually add a payment to a member's record?
Overview GameDay allows administrators to manually record a payment against a member's record, should they be unable to complete a payment through a registration form, and already existing in your membership database. Step-by-Step Step 1:... -
Additional information on items purchased with product
The 'Additional Items' report will allow you to find the information that was attached to a certain product that members purchased. For example if a member purchased a club fee but you had an additional item of say a jumper and a jumper size, this r... -
Additional information on items purchased with product
The 'Additional Items' report will allow you to find the information that was attached to a certain product that members purchased. For example if a member purchased a club fee but you had an additional item of say a jumper and a jumper size, this r... -
Refund Reporting
Overview If you need to pull a report of any refunds you have processed through your Passport database, you can do so by adding refund-related fields onto a Transaction Report . Step-by-Step Step 1: Open the Transaction report ... -
How do I set my Refund Period?
Overview Your organisation's Refund Period determines the number of days after an online transaction is processed that your organisation can issue a refund for it. This can be set as between 1 to 365 days. Note : If left blank, your refund p...
