-
-
-
-
-
- How do I create a new Team?
- How do I edit a Team's details from Club or Association level?
- How do I assign members to Teams?
- How do I view the members in a Team from Club or Association level?
- How do I find a Team Code from Association level?
- How do I find a Team Code from Club level?
- How do I find a Team Code from Team level?
-
-
-
-
- How do I see a list of my organisation's transactions?
- How do I see a list of my organisation's settlement payouts?
- How do I see the details of a specific settlement payout?
- How do I generate a tax invoice for a settlement payout?
- How do I export a settlement payout?
- How do I reconcile funds received with my settlements?
- How do I issue a refund?
- How do I issue a partial refund?New
-
-
-
-
-
- How do I add a new member?
- How do I search for members in my database?
- How do I edit a member's details?
- How do I view a member record?
- How do I enable a field to show on member records?
- How do I mark a member as a duplicate?
- How do I cancel a member's transaction?
- How do I mark a member's transaction as refunded?
- How do I de-register a member?
- How do I manually register a member to a season?
- How do I view/edit a member's season history?
- How do I view/edit a member's club history?
- How do I add a document to a member's record?
- How do I add a profile photo to a member's record?
- How do I view a member's statistics history?
- How do I see a log of changes made to a member record?
- How do I hide a member record from public display?
- How do I log an injury report on a member's record?
- How do I log a concussion to a member's record?
- How do I find a member's unique QR Code as an administrator?
- How do I record a Fitness Test against a member record?
-
- How do I search and request a clearance by organisation?
- How do I search and request a clearance by member name?
- How do I approve or deny a clearance?
- How do I cancel a clearance?
- How do I apply clearance rules to my organisation?
- How do I define clearance reason/denial options?
- How do I view a list of clearances for my organisation?
- How do I re-send a clearance email to a member?
- How do I transfer members between clubs in bulk?
-
- How do I add a new Contract to a member?
- How do I add documents to a Contract?
- How do I grant Contract access to administrators?
- How do I allow organisation contacts to receive Contract notifications?
- How do I access a member's Contract history?
- How do I approve a submitted Contract?
- How do I define Contract Types?
- How do I lock/unlock a Contract?
-
-
-
- Competitions | Overview
- Competition Templates | Overview
- Statistics Templates | Overview
- Managing Competitions | Overview
- Match Results | Overview
- Pre Game | Overview (Desktop)
- Live Scoring | Overview
- Post Game Match Results | Overview (Desktop)
- Post Game Match Results | Overview (Mobile)
- Publish to Web | Overview
- Bulk Competition Updates | Overview
- Official Allocation | Overview
-
-
- Competition Setup Checklist
- Which type of competition should I use?
- How do I create a new Competition?
- How do I copy an existing Competition?
- How do I generate a competition's Fixture?
- How do I generate a Fixture using Venue Time Allocation?
- How do I edit a Competition?
- How do I create a Pools Competition?
- How do I set up Progression Rules in my Pools Competition?
- How do I import a fixture to a competition?
- How do I rollover my competitions to a new season?
- How do I create a Knockout Competition?
- How do I enable a Cup Tied rule for my competition?
-
-
- How do I create a Fixture Template?
- How do I apply Exception Dates to my Competition Fixture?
- How do I use the Fixture Grid?
- How can I resolve a clash in my fixture?
- How do I generate a Finals Fixture?
- How do I redraw a fixture using Fixture Equalisation?
- How do I redraw a fixture from a specific round?
- How do I manually add a new round to my fixture?
- How do I delete a match from a fixture?
- How do I manage Catch-Up Rounds?
- How can I assign another Association's venue to a match in my fixture?
- How do I edit a match in my fixture?
- How do I filter matches in the Fixture Grid?
- How do I update Fixtures from Club-level?
-
-
- How do I select players for a Match (Desktop)?
- How do I select players for a Match (Mobile)?
- How do I allocate Team Staff to a Match (Desktop)?
- How do I allocate Team Staff to a Match (Mobile)?
- How do I print a Team Sheet?
- How do I mark Player Attendance with a QR Code (Mobile)?
- Troubleshoot | I Can't Find a Player on my Team Sheet
- How do I find a player's match attendance details?
- How do I reset a match?
- How do I use Player Points Allocation in a competition?
- How do I lock Player Point Allocation updates?
-
- How do I create a new Ladder Template?
- How do I configure and apply my Ladder Template to a competition?
- How do I rebuild Ladder information in bulk?
- How do I make a Ladder Adjustment?
- How do I update a Ladder's Team Inclusion Configuration?
- How do I add a Head To Head field to my Ladder?
- How do I reset the For/Against information on a Ladder?
- How do I apply a Margin of Victory Cap to my Ladder?
-
- How do I manage Team Passwords?
- How do I assign default player numbers to members?
- How do I regrade teams between competitions?
- How do I apply Finals Eligibility settings?
- How do I assign a coaches and managers to a team?
- How do I allow teams to compete across different Associations?
- How do I move teams into a new season's competition?
- How do I add teams to a competition?
- How do I remove teams from a competition?
- How do I apply a team's Default Venue?
- How do I modify my default team list?
- How do I assign default Team Staff roles?
-
- How do I enable competitions to be published to my Passport Website?
- How do I disable competitions from being published to my Passport Website?
- How do I publish competition information to my Passport Website?
- How do I hide competition rounds from my Passport Website?
- How do I hide matches from my Passport Website?
- How do I find live scores on my Passport website?
-
- How do I create a Player Round Statistics template?
- How do I create a Team Match Statistics templates?
- How do I create a Player Match Statistics template?
- How do I create a Player Competition Statistics template?
- How do I create a Player Career Statistics template?
- How do I refresh Player Career Statistics data?
-
-
-
-
-
- Registrations | New Season Checklist
- How do I nominate my Bank Account for settlements?
- How do I assign my Current and New Registration Seasons?
- How do I create a Product?
- How do I report on funds my organisation has received?
- How do I allow the use of Active & Creative Kids vouchers?
- How do I restrict registrations by Age Group and/or Gender?
-
- How do I create a Registration Form?
- How do I edit a Parent Body Form?
- How do I create a Team Registration Form?
- How do I link a Team form with a Member form?
- How do I assign a Registration Form Type when creating a new form?
- How do I add products to an existing Registration Form?
- How do I apply a colour palette to my Registration Forms?
- How do I view the front-end of my Registration Form?
- How do I show or hide a field based on another field response?
- How do I make payment compulsory on my Registration Form?
- How do I add availability dates to a registration form?
- How do I set up conditional product rules on my Registration Form?
- How do I allow members to upload a document upon registration?
- How do I add my organisation contact details to my Registration Form footer?
- How do I download my Registration Form QR Code?
-
-
-
-
- How do I create a Program Registration Form?
- How do I create a Program Template?
- How do I create a Program?
- How do I copy a Program?
- How do I open my Program Locator?
- How do I access my Program registration link?
- How do I add a logo to my Program Template?
- How do I manually add a participant to a Program?
- How do I send an email to Program participants?
- How do I send Program Renewal emails to participants?
- How do I transfer a participant between Programs?
- How do I withdraw a participant from a Program?
- How do I view a participant's Program registration history?
- How do I access a participant's Program certificate?
- How do I report on Program participant details?
-
-
- How do I create a Course Registration Form?
- How do I create a Course Template?
- How do I add a Course Module?
- How do I approve a Course Accreditation?
- How do I report on Course history?
- How do I manage access to Course Templates?
- How do I generate Course Renewal Invoices?
- How do I send Course Payment Reminder Emails?
- How do I cancel a Course Renewal Invoice?
-
- How do I create a Course?
- How do I copy a Course?
- How do I open my Course Locator?
- How do I set the price of a Course Product?
- How do I manage Course enrolments?
- How do I send an email to Course registrants?
- How do I send a Course EOI email?
- How do I withdraw a participant from a Course?
- How do I transfer a participant between Courses?
- How do I add products to a Course?
- How do I mark off Course attendance?
- How do I create a Course EOI?
- How do I create a Course Product?
-
-
-
-
-
-
- Transactions Report
- Promo Code Discount Report
- Active & Creative Kids Voucher Report
- Transactions Sold Report
- Funds Received Report
- Funds Received within Structure (Same Bank Account) - Braintree Report
- Quick Report | Funds Received
- Quick Report | Transactions
- Additional information on items purchased with product
-
-
-
-
- Schedula | Pre-Appointment Checklist
- How do I manage my Official Panels in Schedula?
- How do I add a new Pay Period in Schedula?
- How do I set up availability Regions in Schedula?
- How do I add new Pay Rates in Schedula?
- How do I appoint an Official to a match in Schedula?
- How do I grant admin access to Schedula?
- How do I reset my Schedula administrator password?
- How do I view an Official's Schedula record?
- How do I view an administrator's details in Schedula?
- How do I modify an official's availability in Schedula?
- How do I manage the Official payment process in Schedula?
- How do I set up Automatic Appointments in Schedula?
- How do I lock a match in Schedula?
- How do I unlock a match in Schedula?
- How do I lock fixtures in bulk through Schedula?
- How do I send an email to my Officials in Schedula?
- How do I send an SMS to my Officials in Schedula?
- How do I modify Pay Period dates in Schedula?
-
- How do I reset my Schedula password?
- How do I manage my availability as an Official in Schedula?
- How do I find my upcoming and previous appointments as an Official in Schedula?
- How do I download my Pay Advices as an Official in Schedula?
- How do I view my Appointment History as an Official in Schedula?
- How do I add my Bank Account details as an Official in Schedula?
- How do I share my contact numbers with other Officials in Schedula?
- How do I add a new Attribute to my Schedula profile?
- How do I find my active and expired memberships in Schedula?
-
-
-
-
- How do I login to the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
- How do I upload a logo to the GameDay App?
-
- Courtside App | User Manual
- Courtside App | Quick Start Guide
- Courtside App | Device specifications
- Courtside App | Demo Details for Administrators
- How do I install the Courtside App?
- How do I login to the Courtside App?
- How do I find a Venue ID for the Courtside App?
- How do I find a Setup Key for the Courtside App?
- How do I set up my Team List for the Courtside App?
- How do I configure Officials for the Courtside App?
- How do I enable a competition to be used in the Courtside App?
- How do I find a list of Umpire Codes for the Courtside App?
- How do I manually sync matches to the Courtside App?
- How do I export Game Files for the Courtside App?
- How do I send the Activity Log through the Courtside App?
- How do I refresh my Team List in the Courtside App?
- How do I check Player Tags in the Courtside App?
- How do I add members who aren't on the available list through the Courtside App?
- How do I report on confirmed referees from the Courtside App?
- How do I report on players manually added to the Courtside App?
- How do I set up competitions to allow players to be manually added to the Courtside App?
-
-
-
-
-
-
- How do I upload a logo to my Website?
- How do I add contact details to my Website?
- How do I add a custom page to my Website?
- How do I add a links page to my Website?
- How do I edit a section in the Website Content Manager?
- How do I add a Registration Form widget to my Website?
- How do I find a Registration Form Number?
- How do I find Fixtures, Results and Ladders on my Passport Website?
-
-
-
-
-
-
- How do I login to the GameDay App?
- How do I reset my password on the GameDay App?
- How do I see my schedule in the GameDay App?
- How do I search for teams in the GameDay App?
- How do I view a team dashboard in the GameDay App?
- How do I navigate the Match Centre in the GameDay App?
- How do I view competition fixtures in the GameDay App?
- How do I view a competition ladder in the GameDay App?
- How do I view competition statistics in the GameDay App?
-
- How do I reset my password on a registration form?
- How do I register as a member?
- How do I pay for a transaction using Stripe?
- How do I pay for a transaction using BECS Direct Debit (Australia)?
- How do I pay for a transaction using BECS Direct Debit (New Zealand)?
- Which payment options can I use for my registration?
- How do I register as a Team?
- How do I register and invite teammates to my team?
-
- How do I access my unique QR code through my Member Profile?
- How do I edit my details through my Member Profile?
- How do I remove my member profile from public view?
- How do I view my playing history through my Member Profile?
- How do I view my transaction history through my Member Profile?
- How do I upload documents to my Member Profile?
- How do I view my qualifications through my Member Profile?
- How do I view my program enrolments through my Member Profile?
- How do I view my playing statistics through my Member Profile?
- How do I update my account email through my Member Profile?
- How do I login to etrainu through my Member Profile?
-
-
- Sport specific contact information
-
-
-
-
- Aussie Hoops: Program Flyers
- Aussie Hoops: Printing Certificates at the end of your program
- Aussie Hoops: Printing program attendance sheets
- Aussie Hoops: Program Renewals
- Aussie Hoops: Adding a widget to a standard website
- Aussie Hoops: Adding a New Competition Coordinator
- Aussie Hoops: Registration Link available at Centre level
-
- Basketball Australia: Add Membership Period to Product
- Basketball Australia: Manually Adjust Membership Period
- Basketball Australia: Setting up renewal messages to a State Membership Period in a Product
- Basketball Australia: Checking a member's Membership Period
- Basketball Australia: Reporting on Membership Periods
- Basketball Australia: Checking Unfinancial Players in a Membership Period
- Basketball Australia: Association Product Secondary Pricing
- Basketball Australia: How to add a Club product to a National Registration Form
- Basketball Australia: Scoresheets
- Basketball Australia: Checking Players in Multiple Clubs
- Basketball Australia: Milestones Report
-
-
- Football: Post-Game Results Entry
- Football: MiniRoos Program Fulfillment
- Football: Team Entry
- Football: Define Starting Team
- Football: Setting the Starting Team Limit
- Football: Player Stats Validation
- Football: Bulk Team Changes
- Football: Across Association Clash Resolution
- Football: Viewing accredited participants
- Football Australia: Manually syncing members from PlayFootball
- Football: Reporting on Sub On/Off Minutes
-
- Competition Configurations | Aussie Rules Football
- Competition Configurations | Basketball
- Competition Configurations | Baseball
- Competition Configurations | Cricket
- Competition Configurations | Downball
- Competition Configurations | Football/Soccer & Futsal
- Competition Configurations | Handball
- Competition Configurations | Hockey
- Competition Configurations | Ice Hockey
- Competition Configurations | Lacrosse
- Competition Configurations | Lawn Bowls
- Competition Configurations | Netball
- Competition Configurations | Rugby League
- Competition Configurations | Rugby Union
- Competition Configurations | Softball
- Competition Configurations | Touch Football
- Competition Configurations | Ultimate Frisbee
- Competition Configurations | Volleyball
- Competition Configurations | Water Polo
-
- Stripe Customer Rollout Program: Information + FAQs
- GameDay Passport UI/UX Refresh: New Layout
- GameDay Passport New vs Old Layout Comparison
- Database Levels & Functions
- Access Levels
- GameDay Chargeback Process
- How often do settlements (funds received) get distributed to organisations?
- Gender Identity Capability
- General Support Information
- VIC Get Active Kids Voucher Program
- Using Passport in areas with poor internet coverage
Updated Articles
-
How do I export a report? Updated
Overview Administrators have the ability to send themselves a CSV export of any of their custom-built reports by email, using the Report Output section of the report builder . This gives administrators greater flexibility in manipulating their... -
Registrations | FAQs (Administrators)
This article seeks to answer some of the common questions received by sports administrators. Setting Up Registrations What is the first thing I need to do at the start of a new Registration Season? Please view our New Season Checklist art... -
How do I create a Merchandise Product?
Overview Products refer to fees that can be purchased by members as part of your registration process. Examples of products may include registration fees, playing gear, merchandise or event tickets. Merchandise Products can be created within... -
How do I create a Product?
Overview Products are fees that can be purchased by members as part of your registration process. Examples of products may include registration fees, playing gear, merchandise or event tickets. Products can be created within your Passport da... -
How do I create a Product?
Overview Products are fees that can be purchased by members as part of your registration process. Examples of products may include registration fees, playing gear, merchandise or event tickets. Products can be created within your Passport da... -
How do I transfer members between clubs in bulk?
Overview In some scenarios, administrators have the ability to transfer members from one club to another in bulk directly through Passport. This process is initiated within the database of the source club, and allows you to specify another club... -
How do I re-send a clearance email to a member?
Overview If a member did not receive or has lost the email notification to complete their registration as part of a clearance, destination clubs have the ability to re-send the clearance approval email to the email address linked to the membe... -
How do I view a list of clearances for my organisation?
Overview As an administrator responsible for either requesting or monitoring clearances, you can view a complete list of clearances your organisation has been involved in directly through your Passport database. Step-by-Step Step 1: Open... -
How do I define clearance reason/denial options?
Overview If your organisation will have specific reasons why members can be approved and denied for clearances, you can set these up as options so that they can be selected when approving and denying clearances. For example, specific Associations... -
How do I apply clearance rules to my organisation?
Overview There are a number of rules that Associations can apply to govern how clearances are managed. For example, rather than manually approving or denying every clearance that is requested, associations can automatically approve or deny cer...
