Updated Articles

  1. How do I issue a partial refund? New

    Overview Passport allows administrators to issue refunds, either in full, or as a partial product amount by entering a dollar value up to the total amount paid, provided the organisation has the available funds in their refund balance. Once a ...
  2.  Field Configuration | Overview

    The Field Configuration feature allows organisations to select the fields they want to be used in the database across members, clubs and teams. By 'Fields', we refer to the information you want to store on your clubs, teams and members (eg. nam...
  3. How do I upload a logo to the GameDay App?

    Within the GameDay app administrators may see that there is no logo or the association logo is set for their association and/or teams - this will be related to the logo assigned to the association dashboard as well as the team dashboards within th...
  4. GameDay App | Overview

    Overview The GameDay App allows sport fans all over the world to follow their favourite teams and competitions, view fixtures, results and ladders, and explore player and team statistics. Administrators using Passport to run their competitions...
  5. GameDay App | Overview

    Overview The GameDay App allows sport fans all over the world to follow their favourite teams and competitions, view fixtures, results and ladders, and explore player and team statistics. Administrators using Passport to run their competitions...
  6. Managing Finances | FAQs

    Transactions Can I break down by list of transactions by other parameters, such as member type, season or member status? Currently, your overall list of transactions cannot be filtered through the page found in the Finances > Manage Finances...
  7. How do I issue a refund?

    Overview If you are processing online payments through Passport, you can issue a refund directly back to the original cardholder through your transaction list. Note : Before continuing on, please ensure you have set up your Stripe account usin...
  8. How do I cancel a member's transaction?

    Overview GameDay Passport administrators can manually mark an existing transaction as 'cancelled' on a member's record. This can be useful for your reporting and data integrity if it is commonplace to carry our cancellations in-person or over ...
  9. How do I mark a member's transaction as refunded?

    Overview GameDay Passport administrators can mark an existing transaction as refunded on a member's record. Note: To learn how to process a live refund directly through Passport, click here Once the refund has been processed according t...
  10. How do I see the details of a specific settlement payout?

    Overview As a GameDay Passport administrator taking payments through registration fees, you can access a list of all the settlement payouts that have been distributed to your nominated bank account via Stripe. This allows you to accurately rec...